Healthie · 8 hours ago

Senior Support Representative (EST)

United States

Full-time

Remote

Mid, Senior Level

$70K/yr - $93K/yr

5+ years exp

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Electronic Health Record (EHR)Enterprise Software

Diversity & Inclusion

No H1B

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Responsibilities

Providing fast and painless customer support via email

Troubleshooting potential bugs

Documenting feature requests

Analyzing customer data

Helping customers get started with the product

Collaborating with the rest of the team to elevate the voice of the customer

Occasionally hopping on the phone to assist customers

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer SupportTechnical TroubleshootingHealthcare TechnologySingle Sign-OnBillingInvoicingModern BrowsersEmail DeliverabilityDNS RecordsLog File AnalysisHelp ScoutStripeSendgridMixpanelShortcutSumo Logic

Required

5-8 years of experience working in similar customer-facing roles at a software as a service business.

Confidence with queue work and a unique toolkit that allows you to get up-to-speed quickly.

Strong foundational understanding of single sign-on, billing and invoicing, modern browsers (plus developer tools) and mobile operating systems, email deliverability, DNS records, reading log files of any kind.

Excellent writing skills to take complex subjects and break them down using clear and simple language.

Organized and self-directed, thriving in an environment where you can do great work independently.

Ability to figure things out when you don’t know something, ask good questions, and embrace the chance to grow and get better.

Great problem-solver with the ability to process and resolve issues quickly.

Well-versed in the tools of the trade including Help Scout, Stripe, Sendgrid, Mixpanel, Shortcut, and Sumo Logic.

Desire to be part of the support team for a while and excitement to continue to sharpen skills in a customer-facing position.

Fluent English speaker/writer.

U.S. work authorization.