Garner Health · 8 hours ago

Claims Associate

United States

Full-time

Remote

Entry Level

$20/hr - $22/hr

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Responsibilities

Evaluating claims to determine whether they qualify for reimbursement

Delivering exceptional service to our members via phone, chat, and email, offering education and guidance to help them navigate the Garner claims process

Following documented best practices for handling claims and communicating with members; suggesting process improvements as you identify them

Manage and organize workload using Garner’s platform and tools, including Zendesk and G Suite

Achieving pre-defined goals for claims processing volume, efficiency, and quality

Triaging and escalating complex and urgent member situations

Retaining detail-oriented working knowledge of Garner processes and healthcare billing practices

Relaying member feedback to leadership teams to improve Garner’s solution

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Claims processingZendeskG SuiteHealthcare billing practicesProcess improvementDigital organization