Clipboard Health · 8 hours ago
Contact Center Quality Team Lead
United States
Full-time
Remote
Mid, Senior Level
2+ years exp
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Responsibilities
Oversee and manage the day-to-day operations of the QA team, ensuring all quality processes are followed and standards are met.
Monitor the performance and output of the QA team to ensure efficient workflow and high-quality results.
Plan, organize, and execute regular QA audits to ensure compliance with company standards and identify areas for improvement.
Analyze audit results and implement corrective actions as needed to enhance quality processes.
Provide leadership and guidance to the team of auditors, including setting performance goals, conducting performance evaluations, and identifying development opportunities.
Facilitate training and development programs to enhance the skills and capabilities of the QA auditors.
Lead defect hunt initiatives, ensuring effective collaboration between the QA team and auditors to identify and address product or process defects.
Align audit activities with defect hunt efforts to ensure comprehensive quality control.
Prepare and present Audit the Audior metrics and findings during weekly business reviews.
Collaborate with other departments to ensure QA insights are incorporated into overall business strategies.
Qualification
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Required
Proven experience in a quality assurance role, with a minimum of 2 years in a leadership position.
Excellent written communication skills
Strong knowledge of quality assurance methodologies and best practices.
Excellent leadership, communication, and team management skills.
Ability to analyze data, conduct audits, and implement process improvements.
Experience with defect management and alignment processes.
Proficient in reporting and presenting QA metrics in business reviews.
Minimum 15Mbps wired internet connection
Minimum i5 processor or equivalent
Minimum 12GB Ram
Quiet working environment
Steady power and internet connection
Company
Clipboard Health
Clipboard Health is a marketplace where nurses and CNAs can search for jobs, and where healthcare facilities can fill open shifts.
501-1000 employees
H1B Sponsorship
Clipboard Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2022 (1)
Funding
Current Stage
Late StageTotal Funding
$94.12MKey Investors
Sequoia CapitalIVP
2022-02-01Series C· $30M
2021-03-01Series B· $50M
2019-09-11Series A· $11.9M
Leadership Team
Wei Deng
CEO & Founder
Louisa Xu
Investor
Company data provided by crunchbase
