Grafana Labs · 8 hours ago
Observability Architect (Remote, Brazil)
LATAM (Remote)
Full-time
Onsite
Senior Level
$528K/yr - $634K/yr
5+ years exp
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Responsibilities
Serve as the primary technical point of contact for a portfolio of Grafana customers.
Design the observability maturity journey of customers and assist them on that path.
Provide expert-level troubleshooting and guidance to drive adoption.
Conduct regular technical reviews and health checks to ensure client success.
Assist in RCA to understand issues that affect customer satisfaction, retention, and overall product experience.
Advise clients on best practices and strategies for leveraging our technology to achieve their business goals.
Collaborate with clients to develop and execute technical roadmaps.
Identify opportunities for clients to optimize their cost, expand their use of our solutions and drive adoption of new products and features.
Develop and maintain strong, long-term relationships with key stakeholders.
With the support of our Engagement Managers and Onboarding Solutions Architects, own customer lifecycle.
Drive the adoption and effective use of our product suite within your customer portfolio to maximize their value from our platform and ensure a strong return on investment.
Act as the voice of the customer within the company, advocating for their needs, priorities and feature requests.
Conduct training sessions and workshops to educate clients on our technology.
Develop and deliver technical documentation, guides, and tutorials.
Work alongside account teams to participate in and/or conduct regular reviews with customers to identify areas for improvement, calculate ROI, assess their satisfaction, and discuss upcoming needs and projects.
Prepare and present reports on client metrics, achievements, and areas of focus.
Qualification
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Required
Bachelor’s degree in Computer Science, Information Technology, Math or a related field (or equivalent experience).
Proficient in Portuguese
Experience deploying and operating Kubernetes.
5+ years of experience in a technical support, technical account management, consulting, SE or Professional Services role within the technology industry.
Strong understanding of observability solutions. Grafana, Prometheus, and Loki a plus.
Proven ability to manage multiple clients and projects simultaneously.
Excellent problem-solving and analytical skills.
Outstanding communication and interpersonal skills.
Experience with relevant tools and technologies, e.g., CRM software, ticketing systems, specific programming languages.
Ability to travel as needed to meet with clients (up to 25%).
Preferred
5+ years of technical sales, TAM or other post sales technical experience, ideally with open source technologies, or in the observability space.
Fluent in Spanish
Great at connecting product usage to value (ROI)
Great at managing customer lifecycle.
You will be creative in solving customer adoption challenges.
You can proactively assist customers with technical issues that may arise and assist in the troubleshooting and root cause analysis.
Identify and provide timely workarounds and solutions to meet a customer’s business needs.
You have some observability expertise, preferably architect level
First class written and oral communication skills to collaborate with our remote-first internal teams and with our worldwide customers.
Ability to articulate our value proposition and the technical advantages of our products
You will love solving technical challenges and thrive on bringing creative solutions to our customers
You should have a technical mindset and a desire to grow technically.
Great candidates may be a recent grad of a coding bootcamp or have previous post-sales or engineering experience.
Benefits
Equity
Bonus (if applicable)
Other benefits listed on our careers page
Company
Grafana Labs
Grafana Labs is an open-source software platform built to support monitoring, visualization, and metric analytics.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$805.23MKey Investors
Lightspeed Venture PartnersGIC
2024-08-21Series D· $270M
2024-08-21Secondary Market
2022-04-06Series D· $240M
Leadership Team
Raj Dutt
co-founder/ceo
Anthony Woods
Co-Founder
Recent News
2024-11-12
Company data provided by crunchbase
