48 applicants

Company

bswift · 1 day ago

Director, Cobra & Billing Service

United States

Full-time

Remote

Director/Executive

$125K/yr - $150K/yr

8+ years exp

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Responsibilities

Lead and manage ongoing delivery of a shared service team performing time-sensitive and compliance-minded work

Identify, lead the charge and implement process improvements on a scale ranging from the minutiae (e.g., changing one step of a standard process to improve overall quality) to transformation (e.g., automation efforts, scalability projects, technical enhancements definition)

Manager of managers – goal-setting, measurement, performance coaching, knowledge sharing

Design/implement data driven dashboards to aid in performance management

Maintain documentation standards to ensure consistency and quality of execution

Consult with internal (and occasionally external) customers on best practices, risks involved in deviation, and process flows

Own workload management, capacity planning staffing, succession planning for a team of managers and practitioners – span is 20-40 teammates

Look for and help drive continuous process improvements/efficiencies by maintaining a thorough understanding of all internal systems and processes owned with the team

Work closely with one or more SVPs/VPs/Directors to provide outstanding support during deployment and burn-in of projects

Measures of success are the KPIs for timeliness, accuracy and utilization of the span of control, including globally-sourced support teams

Responsible for special projects as assigned

Qualification

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Process DefinitionProcess ImplementationMS OfficeH&W Benefits AdministrationCOBRA ExperienceProject ManagementSix SigmaLeanKaizenBenefit Certifications

Required

Bachelor's degree (B. A. or B.S) from four-year college or university; and eight or more years related experience and/or training; or equivalent combination of education and experience.

4+ Years of Process Definition and Implementation

Experience with offshore operation teams

Must be proficient with MS Office– including: MS Word, MS Power Point, and Excel

Good written/verbal communication skills and the ability to communicate with both technical and non-technical personnel; ability to listen, clarify and respond well to questions

Comfortable presenting to senior leaders on your projects/initiatives

Ability to operate and make timely decisions in a sometimes ambiguous and always fast-paced atmosphere

Must be able to manage multiple projects concurrently

Critical thinking and creative ideation for continued growth

High level of productivity, commitment, organization, and accuracy/thoroughness

Strong analytical skill set and ability to effectively use data for strategy

Must possess a passion for teamwork, client service and reaching business results through problem solving

Preferred

Six Sigma, Lean or Kaizen formal training

Current or previous H&W benefits administration experience

COBRA/Direct Bill experience

Benefit industry certifications

Benefits

Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family.

Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles.

Remote first, Office friendly environment! No time to commute? No problem!

Retirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs.

Professional Development: Opportunities for career growth, including training and access to resources to support your career progression.

Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued.

Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work.