DeepScribe · 9 hours ago

Customer Success Manager

United States

Full-time

Remote

Mid Level

$70K/yr - $90K/yr

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Artificial Intelligence (AI)Health Care

No H1B

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Responsibilities

Own all aspects of assigned clients including implementation and ongoing account management.

Welcome clinicians to DeepScribe, train them on various aspects of the platform, help customize their initial environment, and assist in linking their EHR to DeepScribe.

Drive adoption of DeepScribe’s platform, act as customer advocate, deliver excellent customer service, and expand adoption across client’s provider base.

Maximize time to value for customers, enabling them to utilize all aspects of their new solution.

Drive adoption of DeepScribe’s platform as measured by weekly active users.

Act as a subject matter expert promoting seamless integration of our technology into customers' existing technology stack and workflows.

Measure account performance against agreed-to goals and objectives.

Monitor customer health, proactively address customer issues, and consistently manage customer expectations.

Partner internally with cross-functional stakeholders.

Work with DeepScribe’s engineering and product management teams to address bugs, document feature requests, and track customer-centric initiatives.

Work with our Go To Market teams to develop customer references and case studies.

Position yourself as a customer advocate to deliver a satisfying experience.

Use exceptional written and oral communication skills to drive conversations about success, improvement, and growth.

Leverage strong leadership skills to independently prioritize and execute project tasks in a methodical and disciplined manner.

Qualification

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Customer Success ManagementEHR IntegrationAccount ManagementHealthcare Experience