61 applicants

Company

Customer.io · 8 hours ago

Engineering Manager, In-App

Americas Remote

Full-time

Onsite

Mid, Senior Level

$187K/yr - $205K/yr

3+ years exp

Maximize your interview chances

Digital MediaProduct Search

Comp. & Benefits

H1B Sponsor Likely

Insider Connection @Customer.io

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Lead the In-App squad, mentoring engineers and fostering a culture of collaboration, innovation, and continuous improvement.

Oversee the technical execution of features like in-app messaging, push notifications, and integrations with emerging channels like WhatsApp and RCS.

Partner with Product and Design teams to define a strategy for delivering robust, scalable, and secure messaging solutions that meet customer needs.

Drive cross-functional initiatives and align engineering goals with business objectives and product strategy.

Participate in technical design discussions, ensuring solutions are architecturally sound, reliable, and cost-effective.

Ensure the team delivers high-quality work through effective project management, code reviews, and engineering best practices.

Advocate for end-user preferences in every engineering decision, ensuring that performance, reliability, and user respect remain top priorities.

Be hands-on where needed—engaging in code reviews, troubleshooting, and architectural discussions to unblock the team.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Software Engineering ManagementBackend SystemsFull-Stack ApplicationsSaaS EnvironmentMessaging PlatformsDesign Team CollaborationInfrastructure PerformanceMentoring EngineersRemote CommunicationCollaborative Team Culture

Required

Has 3+ years of experience managing software engineering teams, ideally in a SaaS environment or with a focus on messaging or marketing platforms.

Has technical expertise in building and scaling backend systems or full-stack applications, with prior senior-level engineering experience.

Can partner effectively with Product Managers and Designers to deliver impactful, user-focused solutions.

Is familiar with building reliable, scalable systems, and is excited by discussions around infrastructure performance and optimization.

Thrives in a remote, asynchronous environment and can communicate effectively across time zones.

Brings a strong product mindset and a passion for solving customer problems through innovative engineering.

Has experience mentoring engineers and fostering a collaborative, high-performing team culture.

Works within North/South American time zones.

Benefits

Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge

16 weeks paid parental leave (including adoption and foster care)

100% paid insurance premiums for you and your dependents

401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions

$1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)

$250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs

$300/month co-working space rental reimbursement

$2,000/yearly professional education budget for conferences, courses, workshops, books, etc.

$1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!

One month sabbatical after five years at Customer.io

Company

Customer.io

Customer.io enables users to send newsletters to selected segments of customers using their website data.

Founded in 2012

Portland, Oregon, USA

201-500 employees

https://customer.io

H1B Sponsorship

Customer.io has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (1)