Pulley · 8 hours ago

Customer Success Manager

United States

Full-time

Remote

Mid, Senior Level

$95K/yr - $120K/yr

5+ years exp

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Responsibilities

Lead customer relationships focused on driving value across Pulley’s product and services

Serve as a consultant by recommending best practices or suggestions to drive deeper Pulley usage and advocacy

Own customer retention, risk mitigation and resolution

Gather customer feedback to help inform Pulley’s R&D efforts to guide future roadmap initiatives

Partner with cross functional Pulley teams to deliver current, or envision future services or solutions to meet the ever changing needs of founders

Lead team initiatives or projects to continually uplevel the team or department

Qualification

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Customer Account ManagementSaaS ExperienceStakeholder EngagementSolutions OrientedFinancial Issues UnderstandingEquity Management Systems

Required

5+ years of experience working in proactive customer / account management either in SaaS or equivalent fast paced customer facing environment

Passionate about delivering a positive customer experience

Proven ability to build stakeholder buy in at multiple levels within an organization

Exceptional written and verbal communication skills

Solutions oriented mindset, with experience leading change with accounts

Empathy and tact when working with customer issues under pressure

Ability to come up to speed quickly on new complex topics including financial issues, equity, and cap table management systems or other problems of a fairly technical nature

Driven to solve complex problems