SimplyInsured · 8 hours ago

Customer Support Representative (Employee Health Insurance)

United States

Full-time

Remote

Entry, Mid Level

$15/hr - $15/hr

1+ years exp

Maximize your interview chances

Health CareInsurance

No H1B

Insider Connection @SimplyInsured

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Assist potential customers with navigating our online insurance shopping experience and obtaining quotes for their company’s health insurance options.

Work with existing customers to answer and resolve basic administrative and billing questions.

Ensure that customer inquiries are responded to quickly and thoroughly.

Contribute daily to the Support team’s mission to delight our customers and help eliminate the fear of purchasing and using health insurance.

Use multiple communication channels, including phone, chat, and email, to communicate with customers and our support ticketing software to document customer interactions.

Propose process and product solutions to improve our customer experience.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer service experienceSales experienceHigh-volume contact centerSupport ticketing softwareCRM software toolsMultitasking skillsPassion for helping peopleHealthcare knowledge