Apiiro · 8 hours ago

Customer Success Manager - East US

United States

Full-time

Remote

Mid Level

3+ years exp

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Responsibilities

Represent & advocate for the customer while providing internal feedback on how we can improve, translating customer usage and feedback into actionable insights and feature ideas that help shape our solution.

Manage post-sales activity for customers through strong relationship-building, product knowledge, planning and execution. Their success is our success.

Ensure that a plan is in place with each customer for deployment, onboarding and expanded use of the Apiiro platform, and align with their success goals.

Maintain a deep technical understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs.

Simultaneously work with multiple customers who are at different points in the account lifecycle, each requiring a different approach & strategy to be crafted.

Identify opportunities to develop new technical content and training materials to ensure successful customer onboarding and usage.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer Success ManagementApplication SecuritySAST/SCA Vulnerability PrioritizationThreat ModelsSecurity Code ReviewDockerKubernetesCloud-native ApplicationsIaC TechnologiesDevOpsCI/CD TechnologiesB.Sc. in Computer Science

Required

At least three years of experience in the security field as a Customer Success Manager or Sales Engineer.

Strong problem solver with the ability to come up with creative and innovative solutions to challenges & customer requirements you have not encountered before.

Solid oral, written, presentation, collaboration, and interpersonal communication skills.

Relevant experience in the application security domain; SAST/SCA vulnerability prioritization, threat models, security code review, etc.

Passionate about working in a fast-paced, dynamic startup environment and enjoy collaborating with others and being part of a strong team.

Focused on customer partnership & success, building long-term strategic relationships and champions at all levels.

Preferred

Experienced with docker / Kubernetes, cloud-native application, and IaC technologies as well as in DevOps, CI/CD technologies, tools, and environments.

Preferably, you have a B.Sc. in Computer Science, Software Engineering, MIS, or equivalent work experience.