Fresenius Medical Care · 8 hours ago
Field Service Engineer
AUS Smithfield – Tech Services Office
Full-time
Onsite
Mid Level
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Responsibilities
Manage the repair, calibration and maintenance of FMC equipment and support systems used in the delivery of dialysis therapy.
Inspect, install, perform inventory assessments and preventative maintenance, and assist medical staff and patients in the use of equipment.
Demonstrate a high level of understanding, knowledge, and skills in the entire Fresenius Medical Care portfolio.
Demonstrate basic knowledge of renal disease and how FMC products benefit patients - Provide technical resources (brochures, manuals etc).
Identify technical learning needs of customers (e.g. biomeds) and patients in consultation with appropriate personnel in order to support individual learning plans.
Provide expert technical knowledge and instruction to personnel regarding equipment operation and maintenance.
Provide technical support in person or via telephone to new and existing accounts. Support patients directly if/as required.
Assist in-house biomedical technicians if/ as required and recommend further FMC training as appropriate.
Carry out proactive maintenance of all equipment as per the established servicing plan.
Carry out fault finding and repair/replace equipment if/as required in order to maintain equipment in optimal performance condition.
Resolve any unexpected technical difficulties and other problems that may arise at any time.
Communicate all maintenance and repair actions for information to customer management as required.
Complete the necessary paperwork for the completion of work and receive customer sign-off after their inspection.
Promptly report all accidents, injuries and unsafe working conditions or practices.
Identify customer resource needs (e.g. new products, technical support or clinical training) and provide appropriate support through liaison with the technical, sales and marketing teams.
Build and maintain positive/ value-add working customer relationships.
Maintain and develop existing and new customers through planned individual account support.
Monitor and report on competitor activities and provide relevant information to management.
Update own technical knowledge by participating in educational opportunities; reading professional publications; maintaining professional networks.
Demonstrate a commitment to professional development through membership of professional organisations/associations, including relevant participation in special interest groups.
Promote a team culture by assisting others during periods of high workloads, leave or absence so that overall objectives can be met.
Provide input and support to technical programs as required.
Undertake other tasks as required.
Qualification
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Required
Demonstrate a high level of understanding, knowledge, and skills in the entire Fresenius Medical Care portfolio.
Demonstrate basic knowledge of renal disease and how FMC products benefit patients.
Provide technical resources (brochures, manuals etc).
Identify technical learning needs of customers (e.g. biomeds) and patients in consultation with appropriate personnel.
Provide expert technical knowledge and instruction to personnel regarding equipment operation and maintenance.
Provide technical support in person or via telephone to new and existing accounts.
Assist in-house biomedical technicians if/as required and recommend further FMC training as appropriate.
Carry out proactive maintenance of all equipment as per the established servicing plan.
Carry out fault finding and repair/replace equipment if/as required.
Resolve any unexpected technical difficulties and other problems that may arise at any time.
Communicate all maintenance and repair actions for information to customer management as required.
Complete the necessary paperwork for the completion of work and receive customer sign-off after their inspection.
Promptly report all accidents, injuries and unsafe working conditions or practices.
Identify customer resource needs (e.g. new products, technical support or clinical training) and provide appropriate support.
Build and maintain positive/value-add working customer relationships.
Maintain and develop existing and new customers through planned individual account support.
Monitor and report on competitor activities and provide relevant information to management.
Update own technical knowledge by participating in educational opportunities; reading professional publications; maintaining professional networks.
Demonstrate a commitment to professional development through membership of professional organisations/associations.
Promote a team culture by assisting others during periods of high workloads, leave or absence.
Provide input and support to technical programs as required.
Undertake other tasks as required.
Good time management skills, able to work independently and prioritise own work schedule.
Self-motivated with sound analytical skills and problem solving skills.
Excellent customer service and relationship building skills.
Good communication skills, both written and verbal.
High attention to detail, concern for quality and safety.
Must have and maintain a current Driver’s License.
Ability to provide an out of hours service to hospital wards and/or patients.
Preferred
Multi-skilled an advantage. (Plumbing, Potable Water Systems, Mechanical, Electrical)
You may be required to attend meetings or conferences interstate from time to time which may be inclusive of weekend.
Company
Fresenius Medical Care
Fresenius Medical Care is a healthcare company that provides dialysis treatment for those with chronic kidney diseases.
Founded in 1912
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$174.06M2020-02-25Post Ipo Equity· $6.07M
2018-04-24Post Ipo Equity· $4.82M
2017-08-04Post Ipo Equity· $2.62M
Leadership Team
Olaf Schermeier
Member of the Management Board - CEO Global R&D
Michael Brosnan
Chief Financial Officer
Recent News
2024-12-06
2024-12-05
PharmiWeb.com
2024-12-04
Company data provided by crunchbase
