Road Rebel Global · 10 hours ago

Account Manager

United States

Full-time

Remote

Mid Level

$55K/yr - $65K/yr

3+ years exp

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Small and Medium BusinessesTransportation

No H1B

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Responsibilities

Uphold Road Rebel's promise of white glove service while going the extra mile for customer satisfaction.

Communicate at a high level regarding all services and present options.

Positive communications and problem solving with clients and Road Rebel team.

Obsessive about accuracy and details of the trip, from itinerary through delivery.

Maintain client relationships, projects, and deadlines, and assist in any conflict resolution.

Develop a trusted relationship with key accounts.

Be adaptable and flexible to constantly changing requirements dictated by client-driven or other factors.

Understand all forms of service requests for Air, Housing, and Ground Travel and be able to Contract such requests.

Review all final options prior to sending to the client, by or before the deadline date, ensuring all options address client priorities, all details are accurate, and provide appropriate guidance.

Resolve any issues that may derail meeting itinerary delivery dates.

Have hotel brand-specific knowledge and be able to recommend appropriate properties.

Work with Operations Manager to achieve market goals, ensure workload is distributed properly, and receive assistance as needed.

Qualification

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Client communicationsTravel industry experienceLogistics industry experienceHospitality industry experience