NP Digital · 1 day ago
Onboarding Specialist
United States
Full-time
Remote
Entry Level
$52K/yr - $58K/yr
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Responsibilities
Responsible for educating clients on all platforms, including the access process.
Resolve client access issues and concerns in a timely manner.
Ensure Account Managers (AMs) assign the correct teams to handle the installation of missing platforms.
Create and install Search Console as needed.
Oversee full administration of LastPass, including activation, deactivation, and troubleshooting.
Educate internal teams on CMS and hosting platforms, including how to use GA, GTM, GSC, GMB, GMC, various host & CMS platforms, FTP, and Clarity tips/how-to’s.
Support and collaborate with AMs on onboarding issues and resolutions.
Communicate clearly with clients and internal team members about services provided and how best to assist them.
Log daily onboarding progress for all clients.
Enter all necessary access information into systems before account kick-off.
Support the handover process from Account Executives and Account Managers.
Meet all deadlines and scope for onboarding projects.
Document project requirements and ensure a full understanding of client deliverables.
Work alongside other Account Managers and Leadership to create client roadmaps.
Develop and lead the execution of onboarding project plans, coordinating cross-team efforts to deliver high-quality work to clients.
Proactively identify obstacles and risks that may impact project deliverables and resources and collaborate with the account team to develop mitigation strategies.
Achieve all metrics, meet quality standards, contribute to a positive team environment, and continually develop competency in the role.
Qualification
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Required
Candidates must currently reside and be eligible to work in the United States.
Strong Communicator: Ability to clearly explain complex concepts to clients and internal teams, ensuring everyone is informed and aligned.
Problem Solver: Proactively identifies issues and quickly develops effective solutions to keep projects on track.
Detail-Oriented: Pays close attention to all aspects of client onboarding and project execution, ensuring accuracy and completeness.
Organized and Proactive: Manages multiple tasks efficiently while anticipating potential challenges and addressing them before they arise.
Client-Focused: Prioritizes client satisfaction by building strong relationships and ensuring their needs are met throughout the onboarding process.
Tech-Savvy: Comfortable with digital tools and platforms and quickly adapts to new systems and technologies.
Collaborative Team Player: Works well with cross-functional teams, fostering positive relationships and contributing to shared goals.
Benefits
National Anthem Blue Cross medical plans; EPO, PPO, and HDHP options available
Flexible paid time off; 16 weeks maternity and 6 weeks paternity leave
Health Savings Accounts with employer contribution, Flexible Spending Accounts, Dependent FSA
Vision and dental coverage
Employer-paid short term disability and life and AD&D insurance
Employer-paid premium subscription to the Calm app
Voluntary pet insurance for your furry family members
Voluntary accident, hospital indemnity, critical illness, and supplemental life insurance
New hire technology stipend to set up home office
Employer-Sponsored 401(k) and Roth retirement
Company
NP Digital
NP Digital is a digital marketing agency specializing in SEO, content, social media, and paid media.
Founded in 2017
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Pradeep Kumaar
CEO
Paul Darling
Global CFO
Recent News
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