iTalent Digital ยท 1 day ago
Senior Technical Support Engineer (Remote)
United States
Contract
Remote
Mid, Senior Level
$60/hr - $67/hr
3+ years exp
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No H1B
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Responsibilities
Provide expert-level triage and escalation support to frontline TAC engineers.
Troubleshoot complex issues not only at the device level but across a distributed network, including SONiC, Company Nexus, and IOS-XR.
Replicate customer issues in the lab, working diligently to identify root causes and resolution of issues independently and engaging engineering teams when needed.
Sharing lessons learned in the form of knowledge base documentation, chalk talks, and trainings.
Act as a subject matter expert on SONiC and related network architectures and protocols.
Develop and deliver advanced technical training for TAC engineers.
Collaborate with engineering and product teams to resolve intricate technical issues.
Qualification
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Required
Telecommunications, or a related field (MS preferred).
Minimum of 3-5 years of working knowledge with SONiC in production environments.
Minimum of 10 years working in the computer networking field.
Proven ability to act as a Level 3 support engineer.
Strong troubleshooting skills across distributed networks and various Network Operating Systems.
Extensive knowledge of common networking protocols such as BGP, OSPF, ISIS, EVPN, VXLAN, MPLS, and Segment Routing.
Experience with AI-specific protocols, including RDMA.
Proficiency in protocols and technologies used in enterprise data centers and cloud environments.
Proficiency in Linux and containerization technologies, specifically Docker.
Preferred
In-depth knowledge of AI infrastructure networks and related protocols, including RDMA.
Expertise in SW infrastructure components such as SAI, BSP, and SDK.
Prior experience in large web-scale content providers or cloud hosting networks.
Excellent communication and interpersonal skills.
Benefits
Medical benefits
401k
Paid holidays
Life insurance
Dental
Vision
Company
iTalent Digital
iTalent Digital is an innovative global woman- and minority-owned SaaS software products company and digital transformation consultancy.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Raju Kotha
CTO
Caleb Hernandez
CFO
Recent News
2024-12-13
Company data provided by crunchbase
