System Soft Technologies · 7 hours ago
Systems Analyst
Austin, TX
Full-time
Remote
Mid Level
$95/hr - $95/hr
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Hiring Manager
Prince A.
Insider Connection @System Soft Technologies
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Responsibilities
Ability to think and act both strategically and tactically and know when to apply each type of action.
Very strong communication skills: oral, written, presentation and facilitation.
Technical understanding with ability to translate into business concepts.
IT Service Management knowledge beyond theory. He/she has held roles which implement IT best practices.
Credibility and trust; ideally has earned the respect of IT managers and other business managers at all levels.
The ability to bring together and work with a team of people with varied backgrounds – business analysts, technical experts, process owners - to articulate and remedy service level issues.
A good understanding of IT Outsourcing and Managed Services.
Statistical, numerical and analytical principles and processes.
Innovative thinking with service quality, and its improvement, within limits of costs and business direction.
Adhere to Project Management best practices.
Experience with ITSM service tools, ServiceNow, and Remedy.
Qualification
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Required
Experience with ITSM and ITIL governance processes.
Ability to think and act both strategically and tactically and know when to apply each type of action.
Very strong communication skills: oral, written, presentation and facilitation.
Technical understanding with ability to translate into business concepts.
IT Service Management knowledge beyond theory. He/she has held roles which implement IT best practices.
Credibility and trust; ideally has earned the respect of IT managers and other business managers at all levels.
The ability to bring together and work with a team of people with varied backgrounds – business analysts, technical experts, process owners - to articulate and remedy service level issues.
A good understanding of IT Outsourcing and Managed Services.
Statistical, numerical and analytical principles and processes.
Innovative thinking with service quality, and its improvement, within limits of costs and business direction.
Adhere to Project Management best practices
Experience with ITSM service tools, ServiceNow, and Remedy.
Preferred
Proficient in the use of Remedy On Demand
IT Service Management certification ITIL V3 or V4
PMP Certification
Business Process Engineering
Technical Writing/Formal documentation skills
Experience with ServiceNow in use with supporting external business partners. Experience with Cloud service provider AWS.
Training experience
Experience with ServiceNow security operations. Experience with DevOps tools (Jira, Gitlab, etc.)
Company
System Soft Technologies
SystemSoft is a company specializing in innovative IT consulting services and solutions.
Founded in 1999
1001-5000 employees
H1B Sponsorship
System Soft Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (266)
2022 (382)
2021 (470)
2020 (847)
Funding
Current Stage
Late StageLeadership Team
Sreedhar Veeramachaneni
CEO
David Romberger
Senior Client Partner
Recent News
Company data provided by crunchbase
