AO + co · 1 day ago

Customer Service Manager

NYC Metro Area

Contract

Remote

Mid Level

$27/hr - $35/hr

3+ years exp

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Responsibilities

Providing Product Information: Offering detailed information about the brand and products, including ingredients, benefits, and usage instructions.

Handling Inquiries: Responding to customer questions via phone, email, or SMS.

Resolving Issues: Addressing complaints or concerns, processing returns and ensuring customer satisfaction.

Sales Support: Assisting with product recommendations and purchases to help customers find the right beauty products and helping with customer subscription management.

Technical Assistance: Helping customers with issues related to online orders or website navigation.

Educating Customers: Informing customers about new products, promotions, and skincare tips.

Liaising with the warehouse team daily.

Reporting: comfortable at reporting to team metrics and monthly data using Google Slides.

Qualification

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Customer Service ExperienceShopify PlusGorgiasZendeskLoop ReturnsYotpoWarehouse Team CollaborationStart Up Experience