148 applicants

Company

Guesty · 1 day ago

Accounting PS (Onboarding Manager)

United States

Full-time

Remote

Mid Level

$95K/yr - $110K/yr

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Responsibilities

Client Consultation: Collaborate with clients to understand their business objectives and financial challenges, offering tailored solutions to address their specific needs.

Configuration and Optimization: Evaluate and streamline financial processes to enhance efficiency and accuracy, implementing best practices to improve overall financial operations.

Audit Support: Collaborate with end-users during training to facilitate a smooth audit process for them to finalize producing financial statements to their clients

Relationship Management: Build strong relationships with key customers, becoming their trusted advisor and understanding their unique needs.

Training: Conduct engaging product training sessions via video conferencing, enabling customers to maximize their usage of the Guesty platform. Tailor training to customer needs, ensuring they fully understand and can effectively use the platform.

Follow-Up: Maintain regular follow-ups with customers throughout the onboarding process, helping them increase their engagement and utilization of the Guesty product.

Primary Point of Contact: Serve as the primary point of contact for clients during accounting onboarding, promptly addressing any questions or concerns about product usage.

Product Expertise: Develop comprehensive expertise on the entire Guesty platform to assist customers effectively.

Technical Troubleshooting: Resolve technical issues that may impede optimal system use, providing timely and efficient solutions.

Customer Needs Assessment: Understand customer business and technical needs, offering optimized configurations and best practice recommendations.

Feedback Loop: Gather valuable customer feedback and relay it to the Product teams to drive continuous improvement.

Escalation Handling: Address escalated customer-side issues in coordination with the Customer Success Manager (CSM), involving the Customer Experience (CX) team to solve technical issues promptly.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Degree in AccountingCPA certificationAccounting principlesFinancial regulationsCompliance standardsAccounting softwareERP systemsCustomer consultationTechnical troubleshootingTime-management skills

Required

Bachelor's degree in Accounting, Finance, or a related field or CPA certification is preferred.

Proven experience as an Accounting Professional Services Consultant or in a similar consulting role.

Strong knowledge of accounting principles, financial regulations, and compliance standards, namely in the short-term vacation rental market.

Excellent analytical and problem-solving skills with a keen attention to detail.

Demonstrated ability to communicate effectively with clients and internal teams.

Proficiency in accounting software and ERP systems.

Ability to work independently and collaboratively in a fast-paced environment.

Exceptional interpersonal and presentation skills.

Humble and eager to learn, with a willingness to improve current working methods. Self-motivated, proactive team player with a positive work ethic and ambitious attitude.

Effective time-management skills, with the ability to handle multiple tasks simultaneously.

Quick to learn new products and technologies, staying updated with industry trends.

Friendly, patient, and professional demeanor, ensuring a positive customer experience. Passion for client success and satisfaction, willing to go the extra mile to exceed expectations.