Egnyte · 20 hours ago
Principal Customer Success Manager - Strategic Accounts
United States
Full-time
Remote
Senior Level, Lead/Staff
$115K/yr - $130K/yr
7+ years exp
Maximize your interview chancesCollaborationComputer
Hiring Manager
Aaron Cratty
Insider Connection @Egnyte
Get 3x more responses when you reach out via email instead of LinkedIn.
Responsibilities
Engage with Egnyte’s largest and most strategic customers
Develop multi-threaded, multi-level, relationships at these accounts (seeking and coordinating involvement between senior leaders at both the customer and Egnyte)
Prepare and deliver impactful Business Reviews with your assigned accounts
Effectively communicate where your accounts are realizing value and where your accounts could realize more value
Stay up to date with the latest Egnyte functionality and enhancements, and communicate these developments effectively to the appropriate personas
Coordinate internally to ensure your accounts are receiving the highest level of service and to enable Egnyte to improve from your customers’ feedback
Identify, recommend, and assist with new use cases at your accounts
Own a retention target for your assigned book of business
Qualification
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Required
7+ years as a Customer Success Manager, Account Manager, and/or Account Executive working with existing customers
5+ years working with large, strategic, customers where you built relationships with multiple stakeholders
Can engage in executive-level conversations, reflecting well on Egnyte in the process
The ability and willingness to raise the bar of your colleagues by sharing perspective on what helps you perform at the high level you do
Willing to put in the work
Excellent written and verbal communication skills
Bachelor’s degree or equivalent
Benefits
Competitive salaries and comprehensive benefits
Company equity depending on role and level
Flexible hours and generous time off (RTO, Responsible Time Off) to help support your work-life balance.
Paid holidays and sick time
401(k) Retirement Plan (Traditional and Roth)
Health Savings Account (HSA) and Employee Assistance Program (EAP)
Paid Maternal, Paternal, and Adoption Leave to help you grow your family
Gym, cell phone, and internet reimbursement
Free well-being apps such as Calm, Ginger, and Spring Health for Guardian are offered.
Perks include discounted pet insurance, electronics, theme park tickets, travel, plus more.
Your own Egnyte account with lifetime access
Company
Egnyte
Egnyte is a cloud content security and governance platform that is trusted by 16,000+ businesses worldwide.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$137.5MKey Investors
GS GrowthGoogle VenturesKleiner Perkins
2018-10-10Series E· $75M
2013-12-11Series D· $29.5M
2012-07-17Series C· $16M
Leadership Team
Kris Lahiri
Co-Founder and Chief Security Officer
Rajesh Ram
Co-Founder, Chief Experience Office
Recent News
2024-12-09
2024-11-19
Company data provided by crunchbase
