Tata Technologies · 21 hours ago
Autodesk Support Engineer
United States
Full-time
Remote
Mid, Senior Level
5+ years exp
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Responsibilities
Establish and maintain working relationships with customers as a technical trusted advisor
Demonstrating thought leadership and product expertise to help customers achieve goals identified in customer success plans.
Innovating and delivering packaged service offerings to increase customer success and new product adoption.
Provide support for the Sales team for incoming Autodesk related technical support requests from customers.
Research, verify, and document product defects
Remain informed on improvements in Installation and Licensing technology.
Utilizing customer input, assist in generating sales tools, materials, or content that clearly articulate the advantages of Autodesk solutions.
Recognize and pass on potential leads for customers that are uncovered during support calls.
Follow up calls to customers to make sure they are using and adopting their software.
Less pre-sales and more delivery focused.
Delivery of defined projects relating to Autodesk Manufacturing Solutions. AutoCAD, AutoCAD Electrical, Inventor, Fusion, Factory Design, Flex-Sim, Vault, Fusion Manage.
Provide training to Customers.
Qualification
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Required
BS or 5 years’ experience.
5+ years’ experience with Autodesk software in a supporting role (i.e. AutoCAD, Inventor, Fusion, AutoCAD Electrical, Fusion Manage, Autodesk Vault, PLM/PDM software).
Installation and configuration of Autodesk Product Design and Manufacturing (PDMC) software.
Experience in Mechanical, Manufacturing, Industrial Engineering, Information Technology (IT), Design Computing, or Computer Science Design Computing.
Basic troubleshooting skills in Microsoft Windows
Working knowledge of VMware, SQL and Server architecture
Ability to quickly identify/troubleshoot problems and provide solutions
Outstanding verbal (English) and written communication skills
Highly motivated self-starter, willing to travel primarily in Michigan and Ohio but may extend to other locations in the US
Ability to conduct self in group setting as a leader and expert
Autodesk Vault usage experience
Autodesk Vault installation and configuration experience
Autodesk Inventor design experience
Assist helpdesk with customer support coordinated by Autodesk Helpdesk technician
Experience presenting and demonstrating Vault software with Inventor/AutoCAD integration
Autodesk Design and Manufacturing (PDMC) experience. Must have working knowledge of all software included in the collection.
CAD, PLM, IT, or programming background
Preferred
Experience helping users on software and/or supporting software applications in an organization preferred.
AutoCAD Electrical expertise a plus
Fusion Manage experience a plus
Vault PLM experience a plus
Company
Tata Technologies
Tata Technologies is a global product engineering and digital services company.
10001+ employees
H1B Sponsorship
Tata Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (76)
2022 (101)
2021 (99)
2020 (123)
Funding
Current Stage
Public CompanyTotal Funding
$553.77MKey Investors
TPG Rise Climate FundWarburg Pincus
2023-11-30IPO
2023-10-13Secondary Market· $193.77M
2017-06-15Secondary Market· $360M
Leadership Team
S. Sukanya
Chief Operating Officer
Recent News
2024-12-04
2024-11-28
Business Standard India
2024-11-21
Company data provided by crunchbase
