ConfigureTek · 1 day ago

Business Process Consultant

United States

Full-time

Remote

Senior Level

5+ years exp

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ComputerComputer Vision

Hiring Manager

Ricky S.

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Responsibilities

Build a customer-focused relationship with middle to high tier clients to identify business challenges and arrive at the best solution

Conduct needs analysis, establish project specifications, and identify solutions to customers’ business challenges

Compile business data using industry-specific knowledge to gain insight into a business organization and operating structure

Lead engagement as the Subject Matter Expert (SME) on relevant best practices

Lead business process definition, re-engineering, improvement, and gap analysis of current/to-be processes during workshops with key customer sponsors and stakeholders

Contribute to the development of customer value objectives and plans to realize the value

Become trusted advisor status with the customer throughout the engagement

Manage and communicate process and business requirements to the delivery team as a bridge to ensure that the proposed solutions meet the customer's expectations

Provide support, training, and mentoring to other members of the team

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

ServiceNowProcess developmentAgile FrameworksITIL V3ITIL V4CMDBIT OperationsNetwork infrastructureKPI analysisPrototype/Wireframe designAdvanced ExcelCSMITOMClient relationship managementMentoring