200+ applicants

Company

Included Health · 1 day ago

Supervisor, Claims Support

United States

Full-time

Remote

Mid Level

$85K/yr - $144K/yr

3+ years exp

Maximize your interview chances

Health CareHospital

Insider Connection @Included Health

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Delight our customers. You’ll pull out all the stops to deliver a memorable experience (in a “I can’t wait to tell my friends about this fabulous service” way).

Manage your team’s performance; establish quality thresholds and SLAs, reporting, and trend analysis

Troubleshoot roadblocks and monitor case movement

Coach individual development and performance for collective team growth and business impact

Model a culture reflective of our Core Company Values

Collaborate with peers across the Patient Care Team and throughout the broader organization

Communicate and cascade strategic messages to your team

Promote continuous improvement; recommending people, process and tools/software changes to meet or exceed department goals and add value to our customers/patients

Advance our “Best Place to Work” culture built on trust balanced with performance excellence

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Claims AdvocacySupervisory ExperienceHealth Insurance KnowledgeBilling/CodingProcess ImprovementGoogle AppsCustomer Relationship Management SoftwareFast-Paced Environment Management

Required

Prior work experience with claims advocacy/support or health insurance required

3+ years previous supervisory or management experience required

Self-starter, who is comfortable taking the initiative in problem solving

Proven track record of driving measurable efficiency results

Demonstrated ability to meet goals in a rapidly changing environment

Proficiency with technology; experience with google apps and customer relationship management software ideal

Excellent attention to detail

A sense of humor. We work hard. So we like to laugh a lot too.

Handle a fast-paced environment with competing priorities. You need good judgment to appropriately manage your responsibilities.

Preferred

Healthcare, customer service and/or business to business collection experience strongly preferred

Experience in billing/coding preferred

College degree strongly preferred (or work experience in lieu of college degree)

Benefits

Remote-first culture

401(k) savings plan through Fidelity

Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)

Full suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents

Generous Paid Time Off ("PTO") and Discretionary Time Off ("DTO")

12 weeks of 100% Paid Parental leave

Family Building Benefit with fertility coverage and up to $25,000 for Surrogacy & Adoption financial assistance

Compassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment)

11 Holidays Paid with one Floating Paid Holiday

Work-From-Home reimbursement to support team collaboration and effective home office work

24 hours of Paid Volunteer Time Off ("VTO") Per Year to Volunteer with Charitable Organizations