31 applicants

Company

GM Financial · 8 hours ago

Claims Training Manager - General Motors Insurance

United States

Full-time

Remote

Mid, Senior Level

$78K/yr - $144K/yr

5+ years exp

Maximize your interview chances

Finance

Comp. & Benefits

Insider Connection @GM Financial

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Develop initial Claims onboarding and training programs for General Motors Insurance Claims department

Lead and evaluate training staff, including performance evaluations and hiring

Provide ongoing guidance and training to Instructional Designers and Training Specialists to ensure development of knowledge, skills, and abilities

Establish proficiency and quality standards for training staff and ensures those standards are consistent

Responsible for planning, evaluating and ensuring the effectiveness of all training sessions, including new hire, follow up, reinforcement, reoccurring, and leadership training

Develop effective customer interaction training to address opportunities obtained through Quality Assurance reporting, Compliance Monitoring results, Complaint Tracking trends, and Voice of the Customer trends

Develop and update templates for all training materials (job aids, simulations, leader guides, etc)

Research, develop, implement and maintain training and development solutions to ensure employees are trained on applicable systems, procedures, and soft skills

Develop and maintain processes for prioritizing learning requests

Partner with Leadership Development to ensure alignment with corporate learning and development objectives

Effectively communicate with team members and stake holders to ensure objectives, timelines and goals are being met

Ensure all training approaches engage participants, enhance the professional development of employees and ultimately result in increased employee performance

Continuously validate training solutions to ensure content is current, relevant and meets the needs of the learners and the department

Identify and determine training requirements by working closely with leadership and conducting needs assessments for each department

Participate in project meetings as needed for initiatives that will involve the development and facilitation of training

Support and lead change initiatives with timely and thorough training programs

Effectively communicate changes in company policies and procedures

Coordinate training meetings with the entire training staff and meet regularly with trainers one on one

Investigates trends, technological innovations, and applications within the training industry

Manage records and prepares statistical reports to evaluate performance of training activities and instructors and to monitor progress of trainees

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Leadership DevelopmentAdult Learning TheoryInstructional Design PrinciplesClaims ProcessesELearning DevelopmentProject ManagementMicrosoft OfficeChange ManagementPerformance Management

Required

Demonstrates expert knowledge in leadership development

Knowledge of effective leadership, communication and motivational skills

Strong working knowledge of Adult Learning Theory and ADDIE model and instructional design principles

Strong PC knowledge and the ability to use appropriate software tools and advanced knowledge of Microsoft Office applications

Knowledge of Claims processes and procedures

Excellent project management skills, organizational skills, and time management skills

Ability to multi-task: juggle and manage competing tasks and demands and deal with frequent change, delays or unexpected events

Excellent decision making and problem solving skills with the ability to make sound judgments and take the initiative to establish priorities, meet deadlines, and make decisions within the functional area of responsibility with minimal direct supervision

Detailed oriented and excellent oral, written, and interpersonal communication skills with all levels of the organization

Must act as a positive agent of change and consistently demonstrate the ability to adapt to changes in the work environment

Strong analytical and conceptual thinking skills

Ability to communicate concepts and processes in an easy to understand manner to a diverse audience

Strong proficiency in curriculum/instructional design principles, eLearning content development and web-based training development

Ability to positively lead, coach and develop others

Identify, communicate and track team member performance against department goals and review and conduct evaluations with team members to provide performance feedback

Ability to maintain confidentiality

High School Diploma or equivalent required

3+ years of professional experience in corporate training and performance management required

5+ years of professional experience handling claims or working in a Claims department required