ECPI University · 19 hours ago
Re-Entry Financial Assistance Advisor - Remote
United States
Full-time
Remote
Mid Level
3+ years exp
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Responsibilities
Work cohesively with the Student Support and Reentry advising teams to facilitate outstanding service to returning students.
Detail oriented and responsible of daily packaging updates.
Be able to hold professional conversations with students and parents and create solutions for the families.
Efficiently and accurately package assigned reentering students.
Discuss payment plan options, balances and holds in a timely fashion.
Create financial plans for reentering students.
Ensure student files are complete and accurate and that their payments have posted on the students accounts.
Utilize reports to review students’ progress, analyze urgent matters and work with your director for priorities.
Evaluate unusual/mitigating circumstance documentation or information provided by the student; exercise judgment by making adjustments or revisions to costs, contribution, and need or dependency status as exceptions to the prescribed process.
Qualification
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Required
3-5 years of related Financial Aid experience.
Any equivalent combination of education, experience, and/or training.
Excellent Customer service, problem-solving approach to work.
Effective communication, interpersonal and presentation skills.
The ability to multi-task, work independently, and make decisions based on guidelines.
Strong basic computer software (MS Office) skills.
Dedicated space/office must be free from distractions and background noise (personal calls, visitors, pets, TV, children, etc.)
Must adhere to set schedule.
Continuous/active communication with managers and co-workers.
Must have the following resources at home: Dedicated office space that can accommodate dual monitors, computer, and VPN device.
A hard wired (from the computer to the internet router/modem) High speed internet with: A minimum of 6 Mbps download speed and 1.5 upload speed.
Latency/Ping must be @ 40-45ms or lower.
Depending on the availability; Cable, DSL, Fiber are only supported ISP provider services (candidates must provide Internet Service Provider Name and the test results before hire).
Preferred
Bachelor’s degree preferred.
Exposure to more concentrated financial aid software (Campus Vue/Campus Nexus preferred)
Benefits
Tuition scholarship program available to employees and their immediate family members after 90 days of employment
Competitive compensation and medical/dental benefit plans
401(k) participation with possible employer contributions
Company
ECPI University
According to the National Student Clearinghouse Research Center, the average time it takes for a student to earn their bachelor’s degree is 5.8 years.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Neil Amari, CPA
Chief Financial Officer
Barbara Larar
Chief Operating Officer
Company data provided by crunchbase
