StraCon Services Group, LLC. · 16 hours ago
Data Manager/Help Desk
United States
Full-time
Remote
Mid Level
$30.50/hr - $37.50/hr
3+ years exp
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No H1B
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Responsibilities
Monitor and manage support queues, ensuring incidents are appropriately escalated, documented, and resolved.
Act as a subject matter expert in problem and major incident resolution, providing technical guidance and creating knowledge articles to support other tiers.
Respond to end-user technical requests, troubleshoot and resolve basic issues, and escalate complex problems to higher support levels.
Utilize established processes to track and resolve incidents, while meeting service level standards and providing proactive support through event management and monitoring activities.
Analyzes problems and determines root causes.
Other duties as assigned or required.
Qualification
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Required
Familiarity with IT support tools, ticketing systems, and remote support technologies.
Experience in creating and maintaining knowledge base articles and technical documentation.
Strong analytical skills for diagnosing issues and developing effective solutions.
Experience in handling escalations and resolving major incidents as a subject matter expert.
Excellent verbal and written communication skills, with the ability to explain technical issues to non-technical users.
Experience using SQL querying databases.
Experience with problem-solving in a product development environment.
Experience with any of the following tools: AWS Big Data and native tools, AWS Solutions Architect, Model-Based Systems Engineering.
Three (3) or more years of experience performing work related to the Job Duties/Responsibilities.
Preferred
Experience with one or more programming languages (C, C++, VBA, Java, JavaScript, R, Python).
Experience with analyzing data for trends and patterns.
Benefits
Medical
Dental
Vision
Life insurance
Accidental death and dismemberment
Short/long-term disability
401(k) retirement plans
Paid time off programs
Company
StraCon Services Group, LLC.
StraCon is dedicated to supporting our government clients and warfighters by “Enhancing their Operational Capability”.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Deborah Paris
Chief Executive Officer
Austin Craig
Chief Financial Officer
Recent News
Company data provided by crunchbase
