AANSEACORE · 17 hours ago

Customer Service Representative

United States

Contract

Remote

Mid Level

3+ years exp

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Cloud ComputingDigital Marketing

Hiring Manager

Kuldeep KP

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Responsibilities

Send welcome emails and access credentials to customers.

Build and establish strong relationships with assigned accounts.

Serve as the daily point of contact for customers regarding billing, account setup, status updates, and inquiries.

Act as a liaison between clients and internal departments (e.g., IT, accounting, sales, technical Support).

Assist with minor access/display troubleshooting issues.

Maintain accurate and detailed records in CRM (Salesforce) and other departmental tools.

Generate and customize end-user usage reports regularly for the sales team and partners.

Manage and update splash pages or formularies upon client request.

Develop, update, and review process documents.

Work in tandem with the sales representative to manage account renewals and ensure client satisfaction.

Proactively send renewal notifications and follow up for confirmation.

Communicate customer feedback and issues to appropriate internal departments and assist in creating action plans.

Collaborate with Accounts Receivable to resolve past-due invoices and verify accuracy of contracts/invoices before sending to customers.

Support customers with IP changes and minor troubleshooting.

Act as a liaison between clients and internal teams (e.g., accounting, IT, marketing, technical support, product development).

Participate in internal cross-functional meetings to address customer needs and ensure client satisfaction.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer Service ExperienceMicrosoft Office SuiteCRM PlatformsHealthcare IT ExperienceSpanish ProficiencyRelationship Building