112 applicants

Company

Stratum Networks Inc. · 1 day ago

System Administrator - Level 1 - Tier 2 Remote Operations

Annapolis Junction, MD

Full-time

Remote

Mid, Senior Level

$84K/yr - $157K/yr

5+ years exp

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ConsultingInformation Technology

No H1B

Security Clearance Required

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Responsibilities

Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems.

Manages IT system infrastructure and any processes related to these systems.

Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.

Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.

Provides support for the escalation and communication of status to agency management and internal customers.

Provides support for the dispatch system and hardware problems and remains involved in the resolution process.

Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.

Responds to internal and external IT Service Requests for IT service on both Unix and NT servers.

Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software

May coach and provide guidance to less-experienced professionals

Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions

Provides remote support access through desktop mirroring and other remote access applications for worldwide sites

Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure.

Qualification

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System AdministrationCompTIA A+ CECompTIA Network+ CERemote AssistanceRemote DesktopUNIXWindowsHelp Desk SupportCloud Infrastructure

Required

CANDIDATES ARE REQUIRED TO HAVE AN ACTIVE TS/SCI WITH POLYGRAPH TO BE CONSIDERED FOR THE POSITION.

Five (5) years of experience as an SA in programs and contracts of similar scope, type, and complexity are required.

Bachelor’s degree in Math, Science, Engineering, Statistics, Engineering Management or a related discipline from an accredited college or university is required.

Five (5) years of additional SA experience may be substituted for a Bachelor’s degree.

Hardware

Remote Assistance

Remote Desktop

CompTIA A+ CE

CompTIA Network+ CE

(Candidate shall have appropriate certification in compliance with the requirements of the DoD 8570 Information Assurance Category IAT Level I.)