Renaissance · 15 hours ago

Director, Member Success Partner

Los Angeles County, CA

Full-time

Remote

Lead/Staff, Director/Executive

5+ years exp

Maximize your interview chances

Business DevelopmentInsurance

Growth Opportunities

Hiring Manager

John Kuvshinikov

Insider Connection @Renaissance

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Builds strong relationships with member agency principals and their teams to increase member engagement and platform utilization as the primary liaison between member agencies and Renaissance

Lead key interactions with member agents such as delivering Partnership Reviews and conducting agency-carrier planning process

Partners with Renaissance team members in addressing and resolving issues in the platform

Serves as host at Renaissance events, encouraging member attendance and participation

Attends professional association, carrier, and industry educational and networking meetings as appropriate

Qualification

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Casualty insuranceP&C product linesFederal/state regulationsOralClient responsivenessMicrosoft OfficeExcelPowerPointAgency management systemsVertafore AMS360Applied EpicEZLynxRelationship building

Required

Bachelor’s degree or equivalent in years of experience and training

Minimum five years of agency focused property and casualty insurance industry experience with an insurance company and/or insurance agency preferred with an advanced understanding of P&C product lines, market and industry trends, and federal/state regulations to design and execute growth initiatives and optimize agency services.

Good understanding of how agencies and carriers work together

Possesses excellent organizational skills to simultaneously manage several projects, provide successful outcomes, and accurately document all activity in a timely manner

Confidently and effectively communicates with a professional demeanor through oral and written means with a diverse range of individuals both internally and externally

Responsive to clients’ needs and fosters a positive experience through a clear understanding of a client’s situation, perception, and expectation.

Relational-- exhibits a confident demeanor, a positive attitude, and genuine friendliness.

Adaptable--ability to be flexible and adjust to new or changing priorities and situations

Resilient-- self-assured, enthusiastic, and determined to overcome obstacles and challenges to reach goals and exceed expectations.

Problem Solver--capable of identifying current and potential situations, use analytical thinking to consider all factors, and implement effective solutions.

Knowledge of Microsoft Office applications required including Excel and PowerPoint