CVS Health · 9 hours ago
Health Advocate- Inbound/Outbound Calls, Healthy Outcomes Team
Tallahassee, FL
Full-time
Remote
Entry Level
$17/hr - $25.65/hr
3+ years exp
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Responsibilities
Inbound and outbound calls to members and providers to help getting services like healthcare visits, screenings, vaccinations, or medication refills.
Working through barriers that stand in the way of our members’ good health
Delivering the best member experience through professional empathetic conversations
Provide important education to members to help them make good health decisions that improve their health
Accurately document conversations in the member’s health record
Qualification
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Required
Professional communication skills
Strong active listening and interpersonal skills
High computer literacy, including ability to troubleshoot issues
Proficiency with Windows and web-based applications and digital communication tools
Reliable high-speed internet connection (at least 50mbps) and suitable remote workspace
Hard wired connectivity to computer is required (DSL, satellite, and wireless broadband are not permitted)
High School Diploma or G.E.D.
Preferred
Bilingual or multilingual candidates heavily preferred.
Experience with HEDIS screening measures
Experience with behavior change
2+ years’ experience with call center or outreach involving members/consumers
3+ years’ experience in a healthcare setting
Medical certification (certified nursing assistant, medical assistant, etc.)
Benefits
Full range of medical, dental, and vision benefits
401(k) retirement savings plan
Employee Stock Purchase Plan
Fully-paid term life insurance plan
Short-term and long term disability benefits
Numerous well-being programs
Education assistance
Free development courses
CVS store discount
Discount programs with participating partners
Paid Time Off (“PTO”) or vacation pay
Paid holidays
Company
CVS Health
CVS Health is a health solutions company that provides an integrated healthcare services to its members.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknownKey Investors
Starboard Value
2019-11-25Post Ipo Equity
1978-01-13IPO
Leadership Team
David Joyner
President and CEO
Karen S. Lynch
President and Chief Executive Officer
Recent News
2024-12-17
2024-12-17
Seeking Alpha
2024-12-17
Company data provided by crunchbase
