CVS Health · 11 hours ago

Licensed Pharmacy Tech/Call Center Agent, Customer Relations - Work From Home (Nationwide)

Woonsocket, RI

Full-time

Remote

Entry Level

$17/hr - $31.30/hr

1+ years exp

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Responsibilities

Responding to customer calls made to our 1-800-SHOP-CVS line in a manner that is reflective of the company's purpose and values

Assist pharmacy customers in an inbound customer contact center setting

Serve as a customer advocate when researching, responding or interpreting company procedures or policies

Delighting our valuable pharmacy customers

Review and process incoming phone calls, emails, and letters

Respond to customers either on the phone or via written communications

Partner with field management, category managers, and other departments to resolve customer concerns in a timely and proficient manner

Provide customer service upholding our goals of delivery through the execution

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Pharmacy Technician licensureCustomer Service experiencePC skillsCall Center experienceBilingual SpanishCollaboration skills

Required

Resident of Arizona, Alaska, Florida, Idaho, Illinois, Massachusetts, New Hampshire, North Carolina, Rhode Island, Tennessee, Texas, or Vermont due to regulatory and licensing compliance

Possess or able to obtain Pharmacy Technician licensure in state of residence prior to start date.

1+ years of experience in a Customer Service environment

Proficient to advanced PC skills required including MS Windows-based applications

Verifiable High School diploma, GED or equivalent experience.