30 applicants

Company

Aviatrix · 9 hours ago

Senior Engagement Manager

United States

Full-time

Remote

Senior Level

5+ years exp

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Cloud ComputingCloud Infrastructure

H1B Sponsor Likely

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Responsibilities

Work with customer account leaders to determine and execute the overall strategy, manage relationships with day-to-day delivery teams, and drive business impact

Work with implementation and solution engineering teams to deliver value realization through projects for prescriptive onboarding and adoption

Partner with the customer team to understand their internal operations and pain points and understand where Aviatrix can have the biggest impact beyond initial implementations.

Oversee customer onboarding, execute business review, and manage long term health of the customer base

Own day to day delivery and manage project timelines and customer deliverables

Manage the long-term health of the customer base by identifying and preempting areas of risk or concern

Create an effective feedback loop between the customer team and internal teams

Strategically identify ways we can make customer success repeatable and solve issues for future customers

Reach trusted advisor status by anticipating the customer’s needs and becoming the “go-to” person for best practices and reference architecture advice to achieve their business outcomes.

Take ownership and manage a customer portfolio across many industries and solution patterns. Understand and relay trends in your customer portfolio and provide recommendations to our business for maximized results.

Develop strategic relationships with stakeholders (VP and up) to understand a customer’s business.

Organize, develop content, and lead compelling customer business reviews and executive sessions to better understand their business and technical needs while showcasing ROI to influence your stakeholders.

Plan for customer events and launches, partnering with Product and Engineering to ensure customer success during critical moments. Work with Customers and Support to guide issues/escalations to resolution.

Organize and lead customer onboarding to identify stakeholders, customer needs, and potential challenges. Validate the success criteria, and where needed, re-level the customers’ expectations to ensure success.

Utilize your project management skills to drive our customer lifecycle while paying strict attention to detail and delivering results across multiple initiatives, such as driving expansion, customer satisfaction, feature adoption, and retention.

Create, own, and maintain customer scorecards to inform stakeholders, drive adoption, and message the value delivered by Aviatrix.

Ensure open lines of communication with proactive value-added outreach to maintain your contacts and become the post-sales main point of contact.

Maintain and leverage the knowledge of your customers’ environments and use cases to help Support and Services better serve your customers while influencing Aviatrix’s roadmaps.

Identify and mitigate risks and blockers to product adoption to prevent revenue and account churn.

Advocate for your customer as you coordinate across Sales, Product, Services, and Support to drive success and become the voice of the customer.

Organize, develop content, and lead compelling customer business reviews that influence your stakeholder and showcase ROI

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer managementProject managementEnterprise software experienceStakeholder engagementGenerative AI understandingConsulting experienceRemote culture experienceCustomer onboardingContent development

Required

Strong understanding of customer management principles and practices

Experience with enterprise software

Own customer engagements from kickoff onwards

Work closely with internal cross functional teams across implementation, adoption, retention and expansion project work

Determine and execute the overall strategy with customer account leaders

Manage relationships with day-to-day delivery teams

Drive business impact

Deliver value realization through projects for prescriptive onboarding and adoption

Understand customer internal operations and pain points

Oversee customer onboarding and execute business review

Manage long term health of the customer base

Own day to day delivery and manage project timelines and customer deliverables

Identify and preempt areas of risk or concern

Create an effective feedback loop between the customer team and internal teams

Identify ways to make customer success repeatable and solve issues for future customers

Reach trusted advisor status by anticipating the customer’s needs

Take ownership and manage a customer portfolio across many industries and solution patterns

Develop strategic relationships with stakeholders (VP and up)

Organize, develop content, and lead compelling customer business reviews and executive sessions

Plan for customer events and launches

Work with Customers and Support to guide issues/escalations to resolution

Organize and lead customer onboarding to identify stakeholders, customer needs, and potential challenges

Validate the success criteria and re-level customers’ expectations

Utilize project management skills to drive customer lifecycle

Create, own, and maintain customer scorecards

Ensure open lines of communication with proactive value-added outreach

Maintain and leverage knowledge of customers’ environments and use cases

Identify and mitigate risks and blockers to product adoption

Advocate for customers as you coordinate across Sales, Product, Services, and Support

Organize, develop content, and lead compelling customer business reviews that influence stakeholders

Preferred

5+ years of TAM or program management experience with technical aptitude. Prior hands-on technical experience is a strong plus.

4+ years of consulting or customer engagement experience

Strong written and verbal communication skills

Skilled at driving the deployment of software products or solutions to large and dynamic enterprise companies

Skilled and demonstrated success working in a remote culture

2+ years of direct technical experience or experience working closely with engineers on technical projects

Experience operating in a fast-paced environment with high ambiguity

Exceptional leadership, presentation and communication skills with the ability to influence cross-functional teams

Strong understanding of generative AI technologies and their applications in enterprise settings

Benefits

100% of employee premiums and 88% of dependent(s) premiums for medical, dental and vision coverage

401(k) match

Short and long-term disability

Life/AD&D insurance

$1,000/year education reimbursement

Flexible vacation policy

Company

Aviatrix

Aviatrix® is the cloud networking expert. It is on a mission to make cloud networking simple so companies stay agile.

Founded in 2014

Santa Clara, California, USA

201-500 employees

http://aviatrix.com

H1B Sponsorship

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Trends of Total Sponsorships

2023 (20)

2022 (42)

2021 (30)

2020 (15)