Davis Wright Tremaine LLP · 16 hours ago
Information Technology Support Analyst
Portland, OR
Full-time
Remote
Entry Level
$60K/yr - $64K/yr
1+ years exp
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Responsibilities
Quickly and accurately resolve end-user issues
Provide technical advice/support, troubleshooting assistance, and problem resolution for PCs, printers, applications, smartphones, telephones, remote access, and file transfers
Document all support interactions and their resolutions in the incident tracking database
Assist with determining and documenting the support impacts of new technology and planned software upgrades as requested
Maintain knowledge of hardware and software supported and how various departments, practice groups, and teams utilize them to support business processes
Assist in maintaining and expanding the Information Technology Internal Knowledge Base documentation
Triage and escalate, where needed, incidents submitted via email, self-service portal, and other avenues
Assist with other special projects, tasks, and/or support as assigned
Maintain high-speed broadband home internet access to ensure reliable connectivity to the firm’s network when working remotely
Qualification
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Required
Understanding of desktops, laptops, mobile devices, printers, various Windows OS, and Microsoft Office Suite
Ability to communicate in a pleasant and effective manner with attorneys and staff
Exceptional customer service and troubleshooting skills, problem-solving, and follow-up skills
Excellent interpersonal skills
Ability to handle stressful situations in a calm, composed manner
Ability to quickly assess a situation and adjust approach to fit
A strong attention to detail and quality control
Demonstrated ability to quickly learn and support new technologies
Tenacious problem-solving skills
Ability to work independently, with minimum supervision
GED/High School Diploma
Preferred
1+ years’ experience in providing direct hardware and software support
1+ years’ experience in providing audio visual support
1+ years’ experience in a law firm or professional setting
Experience providing remote access support
Training experience, either one-on-one or classroom
Understanding of large networked environments (both LAN and WAN)
Benefits
Choice of health and vision insurance plans
2 paid volunteer days for qualifying community service work
Dental plan
Fertility and adoption benefit
Paid sabbatical after 13 years of service
Tuition reimbursement
Commuter benefits
Retirement contribution
Health insurance with an optional HSA
Long term disability
Dental insurance
Vision care
Telemedicine and virtual short term solution based counseling services
Life insurance
Healthcare and Dependent Care Flexible Spending Accounts
Subsidized backup care and caregiving resources
401(k)
Vacation
Sick time
11 paid holidays each year
Employee assistance program
Voluntary accident insurance
Voluntary life
Voluntary disability
Voluntary long term care
Pet insurance
Commuter and Transit programs
Company
Davis Wright Tremaine LLP
Purpose drives us. Davis Wright Tremaine was founded on three guiding principles: ability, integrity, and service.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Julia Bennett
Chief Marketing and Business Development Officer
Max Bonici
Partner
Recent News
bloomberglaw.com
2024-12-17
Portland Business Journal
2024-12-12
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