Be an early applicantLess than 25 applicants

Company

Microsoft · 8 hours ago

Senior Customer Engineer

Redmond, WA

Full-time

Remote

Mid, Senior Level

$117K/yr - $229K/yr

4+ years exp

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Data ManagementDeveloper Tools

Growth Opportunities

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Responsibilities

Engage with Azure developers and IT professionals in communities (e.g., Microsoft Q&A, Stack Overflow) to address technical questions, solve customer issues, and enhance Azure documentation.

Design and implement AI-based solutions using LLMs (e.g., GPT-3, GPT-4) to improve Azure documentation, including prompt engineering for content accuracy.

Use AI to analyze and refine Azure documentation, identifying outdated, unclear, or incomplete sections, and compare with competitor platforms to identify gaps.

Review user feedback, support tickets, and FAQs to identify common documentation issues, diagnostics and telemetry needs by collaborating with SMEs to create high-quality, relevant content, tools and telemetry. Work with Azure engineering, product, and documentation teams to integrate AI-generated content, ensuring technical accuracy and alignment with standards.

Maintain expertise in Azure Identity, Entra, Storage, Networking, and VMware, leveraging this knowledge to improve documentation quality and customer satisfaction.

Develop tools to analyze community data, enhance internal processes, and advocate for customer needs by identifying improvement areas and driving actionable changes.

Embody our Culture and Values.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Azure technologiesLarge Language Models (LLMs)Technical documentationSoftware development C#Software development C++Software development JavaCross-functional project managementCustomer-facing experienceData analysisProduct developmentTechnical program managementBloggingVideo creationPublic speaking

Required

Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development + OR equivalent experience.

2+ years experience managing cross-functional and/or cross-team projects.

The ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred

Bachelor's Degree in Engineering, Computer Science, or related field AND 8+ years software industry experience related to technology + OR Master's Degree in Engineering, or related field AND 6+ years software industry experience related to technology + OR equivalent experience.

2+ years customer facing experience.

8+ years of software development expertise in C#, C++, or Java, with solid experience implementing and supporting Azure technologies.

Skilled in AI-based solutions with Large Language Models (LLMs) like GPT-3 and GPT-4 to enhance Azure documentation.

Proficient in creating and managing technical documentation across various Azure areas.

Proven track record of working with enterprise customers on Azure-specific solutions, including troubleshooting, implementation, and feature adoption.

Active contributor on platforms like Microsoft Q&A, Stack Overflow, GitHub, and Reddit, sharing expertise and supporting technical discussions.

Passionate about creating blogs and/or videos to simplify and explain complex technical concepts to a broad audience.

Experienced speaker at cloud conferences, effectively communicating insights on Azure and cloud technologies.

Company

Microsoft

Glassdoor

4.3

Microsoft is a software corporation that develops, manufactures, licenses, supports, and sells a range of software products and services.

Founded in 1975

Redmond, Washington, USA

10001+ employees

https://www.microsoft.com

H1B Sponsorship

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Trends of Total Sponsorships

2023 (5862)

2022 (11005)

2021 (8174)

2020 (6856)