dbt Labs · 14 hours ago

Customer Solutions Engineer

United States

Full-time

Remote

Mid Level

$133K/yr - $156K/yr

3+ years exp

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Comp. & Benefits

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Responsibilities

Learn dbt Core and dbt Cloud and build technical expertise broadly across all areas of our product

Demonstrate care through the use of empathetic language, positivity, and inclusion

Engage with customers through tickets, emails, and video conferences, upholding Support SLAs

Own customer issues from end to end, including troubleshooting, reproducing, and finding resolutions to all manner of customer issues

Actively coach and mentor other team members

Gain advanced knowledge in dbt Cloud architecture or administration

Contribute to documentation with a focus on technical accuracy, clear communication, and scalability

Take responsibility for your personal professional development, with support from manager

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Troubleshooting SaaS applicationsREST APIsSAML-based authenticationDbtCloud databasesKubernetesPythonGitCloud FilesystemsJavascriptLiquidJinjaLookMLNetwork security protocolsCode review experienceSingle Sign-On (SSO)DatadogLogicMonitorJIRAAsanaTrelloIncident CommanderExceptional communication