Five Star Bath Solutions™ · 15 hours ago
Customer Success Specialist
NJ
Full-time
Remote
Entry Level
$40K/yr - $60K/yr
Maximize your interview chancesConstructionHome Renovation
Insider Connection @Five Star Bath Solutions™
Get 3x more responses when you reach out via email instead of LinkedIn.
Responsibilities
Proactively engage with inbound leads via phone, email, and chat to qualify their interest and determine their needs.
Coordinate and schedule appointments or product demonstrations for the sales team, ensuring a smooth handoff and an exceptional client experience.
Maintain accurate and up-to-date records of all lead interactions, appointments, and outcomes in our CRM system.
Manage the calendar and resolve issues promptly and professionally.
Deliver a positive, customer-focused experience at every interaction, strengthening brand reputation and fostering long-term customer loyalty.
Proactively identify opportunities to enhance the client experience and provide feedback for process improvement.
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
Excellent communication skills, both verbal and written.
Strong interpersonal skills with the ability to build rapport quickly.
Exceptional organizational and time-management abilities.
Proficiency in using CRM software and other relevant tools.
A positive and optimistic attitude is required.
Preferred
Prior experience in customer service, account management, or a related field
Benefits
401(k)
Health insurance
Paid time off
Performance bonus
Company
Five Star Bath Solutions™
At Five Star Bath Solutions, we understand that successful bath remodeling projects involve more than just skilled labor and good materials.
Founded in 1996
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Chad Jones
Co-Founder
Recent News
2024-11-19
2024-04-25
2024-04-07
Company data provided by crunchbase
