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Company

The Select Group · 10 hours ago

Technical Trainer/Technical Writer

Durham, NC

Contract

Remote

Senior Level

5+ years exp

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DeliveryHuman Resources

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Responsibilities

Lead technical training projects

Technical writing: Creation of quick reference cards, instructions, and learning center

Perform training needs assessments for assigned projects

Document how-to-use client standard software/hardware, as well as related business processes and policies

Participate in development of enterprise-wide policies governing technology use

Design, develop, promote, deliver, evaluate, and maintain instructor-led and computer-based training courses on use of DCRI standard software/hardware

Provide in-depth coaching/support for staff, executive management, and faculty on use of client standard software and hardware

Manage class scheduling, materials inventory, and student records for assigned projects

Facilitate configuration of training lab computers for assigned projects

Cross-train backup instructors for assigned projects

Design, develop, and maintain Intranet sites for assigned projects

Cross-train backup instructors for assigned projects

Review training/documentation deliverables developed by other team members

Work with team to manage Technical Training email and voicemail

Work with team to establish training tools, processes, and promotional strategies

Participate in client training initiatives

Work on special projects as assigned

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Instructional DesignCaptivateArticulate Storyline 360Technical WritingConfluenceJiraAI TechnologiesAdobe Creative CloudSharePoint OnlineHealthcare ExperienceAzure Cloud ExperienceMultimedia Integration

Required

Portfolio or work sample

5+ years of experience creating clear, concise, and user-friendly documentation for software, hardware, and e-learning content writing tools and methodologies (i.e., Technical Trainer, Instructional Designer, or e-Learner Developer)

Current/recent experience with Captivate and Articulate Storyline 360

Content creation experience using Confluence, and Jira for tracking and project management

Has a strong background in instructional design, multimedia integration, and technical training

Skilled in AI technologies and LLMs (i.e., Copilot, ChatGPT, Jasper, DALL-E, GitHub, Scribe) for enhanced content creation

Strong communicator and collaborator dedicated to high-quality documentation and training programs enhancing user experience

Experienced with the Adobe Creative Cloud Suite (Photoshop, Illustrator, InDesign) and SharePoint Online