AVI Systems · 10 hours ago

UC Support Analyst

Eden Prairie, MN

Full-time

Remote

Entry Level

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Responsibilities

Provide remote helpdesk support and troubleshooting of UC solutions for our customers.

Qualification

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Remote supportData NetworkingWindowsIOSMACAndroidLinuxLog file analysisVMwareAzureAWSCloud video platformsAV technologiesCustomer experienceOngoing educationAVIXA CTSCCNAMCP

Required

Previous experience remotely supporting and troubleshooting Technology Solutions.

Knowledge of Data Networking concepts

Ability to troubleshoot within multiple applications including: Windows, iOS, MAC, Android and Linux

Must be able to read and understand log files

Must have the ability to create a great customer experience by listening, asking the right questions, empathizing and coming up with an effective solution.

Willing to invest time into ongoing education and certifications.