Opus1.io · 17 hours ago

Technical Onboarding Specialist

United States

Full-time

Remote

Mid Level

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Responsibilities

Lead data migration from existing systems, including client, scheduling, and service information

Configure business settings (open hours, room assignments) and create self-booking links for lessons and classes

Set up services, payment plans, and workflows for smooth client operations

Act as the client’s main contact during migration, troubleshooting issues and ensuring smooth progress

Conduct check-ins and adjust configurations to meet client needs

Provide training to help clients use Opus1 effectively and ensure they are ready to go live

Test all configurations and prepare clients for independent system use

Streamline the migration process for faster onboarding and reduced support tickets

Collaborate with internal teams for a smooth post-onboarding handoff

Qualification

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Data MigrationBusiness Settings ConfigurationTraining Delivery

Required

Has experience leading data migrations from existing systems, including the transfer of client, scheduling, and service information.

Demonstrates technical expertise in configuring essential business settings (such as open hours and room assignments) and creating self-booking links for lessons and classes.

Possesses strong analytical skills to troubleshoot migration issues and ensure smooth progress, with excellent communication skills to keep clients informed throughout the process.

Provides comprehensive training to help clients effectively use Opus1, ensuring they are prepared to go live by testing all configurations and enabling independent system use.

Has a meticulous attention to detail, streamlining the migration process for faster onboarding and reducing support needs.

Works collaboratively to ensure a seamless post-onboarding handoff with internal teams, enhancing the overall client experience.

Your analytical skills allow you to quickly identify and troubleshoot issues during migrations, ensuring seamless transitions for clients.

You possess excellent communication skills, able to effectively collaborate with internal teams, stakeholders, and clients throughout the migration process.

Your attention to detail and organizational abilities enable you to streamline processes, reduce support tickets, and ensure a smooth post-onboarding handoff.

You enjoy working closely with others to enhance the overall client experience, valuing teamwork and cross-functional cooperation.