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Company

Lumen Technologies · 8 hours ago

SR Lead Project Manager

United States

Full-time

Remote

Senior Level, Lead/Staff

$94K/yr - $126K/yr

5+ years exp

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Responsibilities

Develop, plan and manage implementation of activities for highly complex projects/programs for external/internal customers.

Accountable for timely project completion and delivery.

Analyzes work plans and schedules.

Responsible for resource requirements/allocation.

Develops project progress and status reports.

Coordinate and facilitate project meetings. Develop and distribute timely meeting minutes, to include track/manage action items and verify they are incorporated into the program schedule and that deliverables are met on time.

Lead efforts to Assess/Manage risk, impacts and potential alternatives and escalate as required to the appropriate level of management.

Set program objectives and establish clear measures to successfully define and meet project deliverables and timelines. Utilize the change control process to track schedule changes.

Acts as project team leader, accountable for successful overall project completion.

Through partnership with other staff organizations, define Key Performance Indicators (KPI), training, process standards, policies, and procedures. Associated with complex projects.

Provide executive level status updates.

Ensure adherence to project related policies and processes

Lifecycle management of critical or multiple site deployments

Reiterate scope, roles/responsibilities and schedule on a regular basis and provide team members a single point of contact for all project issues

Employs judgment to make business decisions about things that will impact the project, customer or company. Has the authority to stop activities from proceeding when continuing to move forward would have a negative impact

Responsible for identifying and ensuring participation of all required internal and vendor resources to ensure the on-time delivery of sold services within budgetary guidelines.

Negotiates due dates based on resource/network availability to maintain Lumen’s profitability and to meet customer requirements.

Acts as customer facing single point of contact during the life of the project. Often dedicated to strategic global customers for repeat business.

Identifies additional sales opportunities and engages Sales organization as appropriate. Performance in part, is measured based on customer surveys completed upon delivery of services.

Understands project goals and objectives as it relates to customer’s business strategies and long term needs. Deliverables include project assessment, team formation, schedule preparation, status/jeopardy reports, risk analysis, project status reports, and post implementation analysis.

Acts as mentor and team leader to other teammates

Has the authority to drive work and escalate to the senior levels of the company to ensure projects are completed within specified due dates.

Uses creative approach in negotiating & problem solving

Works with leadership to provide input on strategic and complex projects

Manages programs across multiple complex pillars and supervises other project managers across organizations from pre-delivery (e.g. Product) through delivery organizations, and into post-delivery (e.g., Service Assurance)

Participates in Request for Proposal (RFP) responses and face to face customer meetings to assist Sales team with winning new business.

Qualification

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PMP CertificationProject ManagementEthernetDWDMMPLSSD-WANManaged ServicesSecurityMerakiPRINCE2 CertificationPMI-ACP CertificationRisk Management

Required

Bachelor’s Degree and/or 5+ years of related experience

Implementation experience with multiple of the following technologies: Voice, Ethernet, DWDM, Transport/Waves, MPLS, Managed Services, Voice (PRI, SIP, Porting, etc.), Security, SD WAN, Managed Enterprise Services, Meraki.

PMP Certification