Huntress · 1 day ago

Product Support Specialist

Remote US

Full-time

Remote

Entry Level

$50K/yr - $60K/yr

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Cyber SecurityInformation Technology

Growth Opportunities

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Responsibilities

Provide initial partner support and convey resolutions to customers

Walk customers through problem-solving processes and provide assistance

Assess customer issues and properly escalate incidents as needed

Follow up with customers, provide feedback, and see problems through to resolution

Utilize excellent customer service skills and exceed customer expectations

Recommend changes to internal and customer-facing documentation where needed

Continually grow your knowledge of internal procedures, the Huntress product, and customer environments

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer supportMicrosoft Windows OSMacOSAntivirus configurationSystem management toolsBashProcMonProcess ExplorerGPORMMsSCCM

Required

Ability to adapt and pivot quickly to the day-to-day changes that hypergrowth companies experience

Highly collaborative mindset; being able to work together as one team to come to the best possible solutions for our partners

Considers themselves disciplined, with systematic problem-solving skills

Practical experience supporting Microsoft Windows Operating Systems, including familiarity with Windows internals such as services, the registry, etc., and troubleshooting common system and application issues

Practical experience with macOS, including familiarity with its directory structures, services, etc., and troubleshooting common system and application issues

Experience configuring antivirus products and troubleshooting interactions between these products and specialty software

Is familiar with system configuration/management tools such as GPO, RMMs, and SCCM