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Company

Citrix · 1 day ago

Senior Account Technology Strategist

California, United States

Full-time

Remote

Mid, Senior Level

$116K/yr - $145K/yr

4+ years exp

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Enterprise SoftwareSaaS

H1B Sponsor Likely

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Responsibilities

Develop partnerships and build trusted relationships with customers, technical stakeholders, and decision-makers.

Fully integrate with customers, maintaining essential relationships through regular and consistent communication.

Possess a comprehensive understanding of customers’ highly dynamic and constantly changing environments and create strategic plans that align with customers' future goals.

Orchestrate technical engagement and resources to ensure customer needs are met, navigating a landscape filled with various technologies and compatibility factors.

Assist with overcoming technical and competitive objections, accelerating the technical evaluation component of the sales cycle.

Assess the potential application of products to meet customers’ business needs and demonstrate the value of solutions provided, ensuring high customer satisfaction and minimizing churn.

Conduct product demonstrations and technical presentations remotely or at customer locations, driving adoption and consumption in collaboration with Customer Success and other internal stakeholders.

Engage in continuous discovery, bringing in resources such as SAs, PSEs, and PMs for demonstrations and discussions on new features, and adjust strategies as needs and goals change.

Coordinate complex, multi-product proof of concept solutions for customer evaluations as part of a sales engagement process.

Manage various customer concerns, from licensing to support issues, and coordinate with internal teams and consultants to ensure seamless service and resolution.

Conduct regular case reviews, address potential problems identified with trending analysis, and consistently engage with customers to ensure their environments are running optimally.

Keep thorough records of all customer interactions, current use cases, potential future use cases, overall technical strategy, and any projects in Salesforce, ensuring preparedness for internal reviews and updates to leadership.

Provide regular and efficient updates on assigned accounts to Sales and Sales Engineering management, consistently contributing to the broader team’s technical mindshare.

Present and communicate effectively to multiple customers and prospects.

Own or collaborate on initiatives impacting their immediate sales area, such as go-to-market strategies, and positively influence sales opportunities beyond their own assigned account set.

Maintain a solid understanding of competitive technologies and how to position to 'win.'

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

DaaS / VDIEnterprise SecurityData AnalyticsEnterprise Mobility ManagementData ManagementTechnical Customer ServiceEnterprise BrowserPassion for technologyBusiness ProcessesSalesforceCitrix CertificationsMicrosoft Azure CertificationsAWS CertificationsGoogle Cloud CertificationsUpdated Security Certifications

Required

Understanding of CSG’s competitive domain and technologies.

Broad understanding of the following: DaaS / VDI, Applications, Enterprise Browser, Enterprise Mobility Management, Networking, Enterprise Security, Data Management, Data Analytics

Passion for technology and innovation

Strong understanding of business processes and their implementation into enterprise applications

Ability to quickly grasp and distinctly explain technological and business concepts

Ability to work mostly independently under limited supervision

Prioritizes and manages many diverse tasks, objectives, and risks

Excellent oral and written communications skills, as well as excellent presentation skills

Bachelor’s degree or equivalent experience required

4+ years of technical customer service experience in high-tech, indirect sales, and/or procurement environments with a record of success in driving customer adoption of technology

Ability to travel

Preferred

Citrix Certified Expert Virtualization (CCE-V), Citrix Certified Professional – Virtualization, Citrix Virtual Apps and Desktops Service on Citrix Cloud Certified (CC-VAD-CC), Citrix Virtual Apps and Desktops Service Integration with Microsoft Azure Certified (CC-VAD-MA) or Virtual Apps and Desktops Service Integration with Amazon Web Services Certified (CC-VAD-AWS)

Microsoft Certified Azure Administrator, or Azure Solutions Architect

AWS Certified Cloud Practitioner

Google Associate Cloud Engineer

Updated Security Certifications

Benefits

Healthcare

Life insurance and disability benefits

401(k) plan and company match

Company

Citrix

Glassdoor

3.5

Citrix offers a unified platform to secure, manage, and monitor diverse technologies in complex cloud environments.

Founded in 1989

Fort Lauderdale, Florida, USA

5001-10000 employees

https://www.citrix.com/

H1B Sponsorship

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Trends of Total Sponsorships

2022 (106)

2021 (178)

2020 (167)