SD Wheel ยท 14 hours ago
Customer Service Representative
Wrightstown, WI
Full-time
Remote
Entry Level
1+ years exp
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Responsibilities
Complete and fulfill job duties/tasks with minimal supervision.
Follow standard service operations and customer requests. May need occasional guidance to accurately resolve detailed requests.
Complete stat sheet/checklist daily.
Communicate with customers, while fulfilling requests/resolving issues/processing returns/etc.
Emails are formatted properly (intro, body, closing) and replies are thorough, accurate, and comprehensive.
Phone calls are answered in the proper tone to serve customer requests.
Respond to social media comments or posts to our page
Go the extra mile to engage with customers.
Exceed Enterprise efficiency and quality metrics (quality, speed, accuracy, productivity).
When possible, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Qualification
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Required
High School Graduate or General Education Degree
1+ years of prior customer service experience
Ability to work independently and as part of a team
Strong teamwork and collaboration skills
Creativity, customer focus, and strong attention to detail
Problem solving and decision-making skills
Organizational and analytical skills
Clear verbal and written communication skills
Possesses specialized skills with warranties, returns, damage claims, negative reviews, etc.
Complete and fulfill job duties/tasks with minimal supervision
Follow standard service operations and customer requests
Complete stat sheet/checklist daily
Communicate with customers, while fulfilling requests/resolving issues/processing returns/etc.
Emails are formatted properly (intro, body, closing) and replies are thorough, accurate, and comprehensive
Phone calls are answered in the proper tone to serve customer requests
Respond to social media comments or posts to our page
Go the extra mile to engage with customers
Exceed Enterprise efficiency and quality metrics (quality, speed, accuracy, productivity)
Track your own hours both honestly and accurately
Open and honest communication with leadership and peers
Own your plan, own your work
Always follow up and follow through
Stay positive, own your mood
Preferred
Possess specialized skills/knowledge in areas such as warranties, returns, damage claims, negative reviews, etc.
Company
SD Wheel
SD Wheel is an online automotive parts store that offers wheels, rims, tires, and suspension.
501-1,000 employees
Funding
Current Stage
Late StageLeadership Team
Richard Guerrero
Chief Operations Officer
Steve Hamilton
Founder
Company data provided by crunchbase
