HUB International · 22 hours ago
Collaboration Engineer
Chicago, IL
Full-time
Remote
Mid, Senior Level
$100K/yr - $120K/yr
7+ years exp
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Responsibilities
Responsible for overall real-time video collaboration experience
Leverage previous experience with Microsoft Teams to ensure rooms are connected properly and resolve any issues during engagements.
Lead Microsoft Teams Enterprise Voice implementation, administration and troubleshooting
Provide industry best practices regarding customer experience and collaboration strategy.
Communicate with business owners to document objectives and goals, and create solutions to help them meet their goals.
Interface with vendor partners to ensure they are delivering the best possible technical solution.
Create clear processes and documentation to ensure continued collaboration success.
Act as a subject matter expert and an escalation point for all Video collaboration related issues.
Qualification
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Required
7-10 years of relevant experience
Bachelor's degree (4-year degree)
Responsible for overall real-time video collaboration experience
Leverage previous experience with Microsoft Teams to ensure rooms are connected properly and resolve any issues during engagements.
Lead Microsoft Teams Enterprise Voice implementation, administration and troubleshooting
Provide industry best practices regarding customer experience and collaboration strategy.
Communicate with business owners to document objectives and goals, and create solutions to help them meet their goals.
Interface with vendor partners to ensure they are delivering the best possible technical solution.
Create clear processes and documentation to ensure continued collaboration success.
Act as a subject matter expert and an escalation point for all Video collaboration related issues.
Preferred
Advanced experience and knowledge in Microsoft Teams and Zoom audio and video conferencing is required.
Strong working knowledge of Microsoft Office365 Collaboration and Communication experience including Microsoft Teams administration, O365 Licensing general knowledge, and Voice routing integration with Microsoft Teams EV & Soft phone deployments.
MSFT Teams experience depth in the following areas: Conferencing, Soft Phone, Live Events, MSFT Teams Room.
Proven experience with video conferencing solutions to include Crestron Processor, AirMedia, Touch Panel, Logitech TAP, Biamp Dialer, Biamp DSP, and Digital Signage Player
Strong knowledge of both TDM and SIP telecommunications protocols
Benefits
Health/dental/vision/life/disability insurance
FSA
HSA
401(k) accounts
Paid-time-off benefits
Eligible bonuses
Equity
Commissions for some positions
Company
HUB International
HUB International is an insurance brokerage and risk management company offering property, casualty, life, and health insurance services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$6.9BKey Investors
Leonard Green & PartnersAltas Partners
2023-09-15Private Equity
2023-06-22Debt Financing· $6.9B
2023-04-28Private Equity
Leadership Team
Joseph C. Hyde
CFO
Danielle Fenn
Senior Vice President Construction Practice
Recent News
Coverager - Insurance news and insights
2024-12-17
Crowdfund Insider
2024-12-07
Company data provided by crunchbase
