Galileo · 15 hours ago

Virtual Support - Overnight

Remote, United States

Full-time

Remote

Entry Level

$20/hr - $22/hr

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Insider Connection @Galileo

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Responsibilities

Seek to understand the person you are assisting and their unique circumstances. Using this insight you’ll provide unreasonable hospitality and service.

Connect folks with the various Galileo services and teams, including clinical and administrative functions. As needed, this can include completing administrative tasks such as processing insurance authorizations, collecting medical records and more.

Build strong connections that mean you notice even the small details and continually brainstorm solutions to improve our processes and each person’s experience.

Qualification

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Customer service orientationBilingual EnglishBilingual SpanishHome office setupTechnical troubleshootingWork overnight

Required

Ability to work overnight (8p-5a EST), Tuesday-Saturday.

Have a distraction-free home working environment, allowing for focused work supporting patients reaching out for assistance.

The ability to connect company-issued equipment to your home network via ethernet cable.

Have a consistent, reliable connection to support work functions (25 mbp/s down, <10 ms latency).

Someone who truly enjoys helping people - you never approach a problem as 'one size fits all,' but creatively resolve issues based on each person’s unique needs.

Are excited to help people day in and out as you navigate a complex system.

Are energized by providing high volume and high-quality support in a fast-paced environment.

Have strong written and verbal communication skills with the highest attention to detail.

Do not have a healthcare background (or are willing to forget everything you have learned).

Can speak both English and Spanish.