ibex ยท 20 hours ago
Bilingual Customer Service Representative - $16/Hour - Work at Home
TX
Full-time
Remote
Entry Level
$16/hr - $16/hr
2+ years exp
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Responsibilities
Resolving coordination of benefits inquires by analyzing patient activity (including enrollment, third party liability, claims attachments).
Having a comprehensive understanding of insurance coverage and being able to interpret and communicate accurate information.
Thoroughly and completely documenting all customer interactions.
Educating customers and dental professionals on eligibility, benefits, claims payment, and authorizations.
Educating on the usage and benefits of self-service tools.
Assisting members on gaining access to care by locating a network dentist or assignment to a primary care dentist.
Directing inquires to necessary departments or individuals when the resolution of the inquiry is beyond the span of control for this role.
Responding to customer inquiries in a courteous and professional manner.
Researching and consistently providing accurate information to resolve all member and provider inquiries through verbal and written communications through all channels including phone, email, web portal, and chat interactions.
Responding to and resolving internal and external complex customer inquiries.
Resolving claim payment inquiries by researching and analyzing patient activity and determining appropriate action to be taken.
Taking ownership of the resolution and setting expectation for follow up.
Ensuring resubmissions, stop payments, and voids are appropriately handled.
Meeting or exceeding individual, department, and client specific goals.
Understanding and adhering to all client administrative and contractual policies and procedures.
Suggesting ways to improve the service delivery processes contributing to the success of the organization.
Qualification
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Required
Applicants must be fluent in Spanish and English
High School Diploma or Equivalent
2 years experience in a high volume customer service environment
Ability to multi-task using multiple applications simultaneously
Ability to set-up computer equipment and troubleshoot issues with minimal assistance
Professional verbal and written communication skills
Ability to operate a computer and knowledge of Microsoft Office applications
Strong organizational skills and attention to detail
Ability to work independently and with a team
Ability to learn quickly and adapt to a fast pace production environment
Cooperative, professional and effective interaction skills
Critical thinking and problem solving skills
Ability to tolerate repetitive work without compromising accuracy and service levels
Attend additional training as requested/deemed necessary
Preferred
Experience in healthcare or related industry experience preferred
Medical/Dental terminology knowledge experience
Medicare/Medicaid knowledge
Claims/Billing and coding experience
Benefits
Medical, Dental, and Vision insurance
401(k) Retirement Savings Plan
Paid Time Off
Paid T-Mobile cell service
$500.00 Employee referral program
Employee PerkSpot (discounts on retail, hotel, food, restaurants, car rental and much more!!)
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Company
ibex
Ibex is an evolution that streamlines customer engagement, acquisition, experience and growth through its CLX platform.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2020-08-07IPO
Leadership Team
Mohammed Khaishgi
Chairman and CEO
Andreas Wilkens
CTO
Recent News
2024-11-20
Globe Newswire
2024-10-29
Globe Newswire
2024-10-28
Company data provided by crunchbase
