Career Education Corporation · 1 day ago

Call Center Representative - Customer Service Remote | Work From Home

United States

Full-time

Remote

Entry Level

$23/hr - $24/hr

2+ years exp

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Responsibilities

Support enrollment, student development, and retention services while ensuring a quality learning experience.

Manage a group of assigned students and coach each through their degree program, through proactive and timely outreach.

Encourage and support students through daily and weekly outreach as they work to develop skills and knowledge for academic success.

Provide a trusted environment where students can share their thoughts, aspirations, concerns, and interests.

Offer and teach students how to use resources to help maximize the success of each student.

Become a certified resume reviewer to provide resume and career development support.

Be a liaison for students, enabling them to connect with various departments.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Academic admissions supportAcademic policiesHuman resources experienceCounseling experienceTechnical skills learningPleasant phone mannerCustomer support focusCertified resume reviewerLiaison skills

Required

Bachelor’s degree from an accredited institution of higher learning accredited by an agency recognized by the U.S. Department of Education (or international equivalent)

Two or more years of experience in academic/admissions support, customer service, human resources and/or counseling essential

Knowledge of academic policies and procedures

Ability to learn technical skills quickly

Excellent communication/listening skills, including a pleasant phone manner

Strong customer support focus and attention to details