Maven Clinic · 22 hours ago

Renewal Manager

United States

Contract

Remote

Mid Level

$92K/yr - $120K/yr

4+ years exp

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FamilyHealth Care

Comp. & Benefits

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Responsibilities

Renewal Management: Own and drive the end-to-end renewal process for assigned accounts, ensuring on-time and successful renewals.

Collaboration with Sales: Partner with the Sales team to identify and support upsell opportunities during the renewal process, aligning on customer needs and account strategy.

Collaboration with Customer Success: Work closely with Customer Success Managers (CSMs) to maintain strong customer relationships, ensuring customer satisfaction and addressing any issues that may impact renewal outcomes.

Forecasting: Provide accurate and timely renewal forecasts, leveraging data and insights to predict outcomes and identify risks.

Negotiation: Lead renewal negotiations with a focus on balancing customer needs and company goals, achieving mutually beneficial agreements.

Risk Management: Identify and address potential churn risks, escalating to appropriate teams as needed to secure the renewal.

Process Optimization: Continuously improve the renewal process, leveraging feedback and tools to drive efficiency and effectiveness.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Renewal managementForecasting toolsCRM systemsCustomer success platformsRevenue tracking toolsCustomer success experienceHealthcare compliance knowledgeEnterprise account managementSaaS experienceCollaboration skillsCustomer-focused mindset

Required

4+ years in a renewal management, account development, account management, or customer success role, preferably in SaaS or virtual healthcare

Proven ability to manage a high volume of renewals with excellent organizational skills

Strong negotiation skills with a customer-focused mindset

Experience with forecasting tools and techniques

Ability to collaborate across teams and communicate effectively with internal and external stakeholders

Tools: Proficiency in CRM systems (e.g., Salesforce), familiarity with customer success platforms (e.g., Gainsight), & revenue tracking tools (e.g. Gong, Clari)

Mindset: Results-driven, with a proactive approach to problem-solving and a commitment to customer retention