First Help Financial · 8 hours ago

Part-Time Bilingual Customer Service Associate (Portuguese)

Needham, MA

Part-time

Remote

Entry Level

$19.01/hr - $19.01/hr

1+ years exp

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Responsibilities

Provide customer service regarding issues in heavy traffic call center

Responsible for opening clients complaints

Deescalate client issues and escalate to the appropriate manager if needed

Resolve client discrepancies; reconcile customer disputes pertaining outstanding due balances

Meet defined department goals and activity metrics

Daily / weekly reporting to direct supervisor

Provide pay off quotes to dealers and customers

Assist clients with Insurance and registration issues

Contact insurance companies for policy verification and other various issues

Provide written account information as requested by customers

Qualification

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De-escalationFluency in PortugueseFluency in EnglishRetail experienceHistorical career stability

Required

High school diploma or GED equivalent required

Demonstrates historical career stability

Must be willing and able to travel domestically for up to one week at a time, twice per year for company-sponsored training and team-building initiatives

Fluent in Portuguese and English

High level of professionalism and commitment to the job

Detail oriented mindset

Excellent written and verbal communication skills

Ability to deescalate issues/concerns