UNC Health · 9 hours ago

Care Access Representative - UNC Internal Medicine at Weaver Crossin

Morrisville, NC

Full-time

Remote

Entry Level

$17.50/hr - $24.63/hr

1+ years exp

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Responsibilities

Ensures excellent customer service by consistently demonstrating a caring, positive, professional, and helpful disposition with all customer relations in a busy, high call volume work environment. Meets call quality standards.

Ensures and verifies key patient information (insurance verification, patient and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy. Follows patient scheduling established workflows in Epic.

Answers telephones, directs calls, takes and delivers telephone encounters in Epic.

Schedules all new and follow-up patient appointments as required for a subset of clinics. Attempt to reschedule cancellations whenever possible.

Enhances co-worker satisfaction by being self-motivated, a positive communicator, team player, and a willing and approachable resource to other co-workers.

Actively participates in departmental QA by applying call feedback, making a personal effort to reduce individual errors, and making corrections.

Complete other administrative work as needed

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Clerical experienceEpicInsurance verificationPatient registration