Mercury · 8 hours ago
Manager, KYC Onboarding - Weekend Coverage
United States
Full-time
Remote
Entry, Mid Level
$115K/yr - $143K/yr
2+ years exp
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Responsibilities
Help hire and manage a team of Onboarding Specialists, including monitoring metrics, addressing questions, handling escalations, and supporting the team in navigating challenges and ambiguity that may arise
Conduct regular 1:1s with team members to provide feedback, set goals, and support career development, ensuring the team operates efficiently and effectively.
Serve as the first Weekend Lead, overseeing weekend Onboarding operations, managing a team of weekend specialists, and supporting the broader weekend Onboarding team.
Utilize Onboarding team KPIs and to effectively manage your team and help Onboarding consistently deliver on our goals
Be fluent in Onboarding processes and proactively identify efficiency gains at scale, collaborating with EPD and strategy partners to drive continuous improvement.
Autonomously manage projects and drive forward results, both with internal stakeholders and third party vendors
Support strategic planning and team vision by contributing to bi-annual KPI discussions and preparing insights for monthly and quarterly business reviews.
Qualification
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Required
1+ years of people management experience
2+ years of experience leading queue based teams & a passion for leadership and career development
Ability to work autonomously while juggling people management responsibilities and multiple projects at a given time
A strong ownership mindset and high standards of excellence for personal and team performance
Thrive in a fast-paced, ever-evolving environment, demonstrating adaptability, resilience, and proactive leadership
Experience in Risk or a demonstrated ability and enthusiasm to quickly learn new domains
Proven problem-solving skills, focused on enhancing product, team, and process efficiency.
Top notch written and verbal communication skills - exhibiting a strong executive presence and ability to write with clarity and purpose
Outstanding attention to detail, time management, and the ability to manage multiple projects and priorities effectively.
Delight in providing an exceptional customer experience
This position requires you to be able to work on the weekends in addition to weekdays
This position will be full time working Saturday-Wednesday, with Thursdays and Fridays off
Your working schedule will be fixed - this is not a rotating shift
Benefits
Equity (stock options)
Benefits
Company
Mercury
Mercury offers FDIC-insured accounts, virtual & physical debit cards, currency exchange, domestic, and international wires.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$152.21MKey Investors
CoatueCRVAndreessen Horowitz
2022-07-28Secondary Market
2021-09-21Equity Crowdfunding
2021-07-29Series B· $120M
Leadership Team
Immad Akhund
CEO & Founder
Jason Zhang
COO, Co-Founder
Recent News
Liquid 2 Ventures
2024-04-13
2023-12-01
2023-10-30
Company data provided by crunchbase
