81 applicants

Company

Cloud Software Group · 20 hours ago

Premier Support Engineer (7pm-5am CST Fri-Mon)

St. Louis, MO

Full-time

Remote

Mid Level

4+ years exp

Maximize your interview chances

Information TechnologySoftware

H1B Sponsor Likely

Insider Connection @Cloud Software Group

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Handle a consistent flow of fundamental to advanced-level tickets, actively driving resolutions.

Focus on key performance metrics, ensuring high client satisfaction through effective ticket resolution.

Work with fellow PSEs and Escalation Engineers (EEs) to drive ticket closure and share best practices.

Participate in service delivery improvements by contributing data and feedback from ticket management.

Contribute to the development of technical knowledge and documentation.

Use strong knowledge of Microsoft technologies to efficiently resolve tickets.

Quickly identify and troubleshoot issues to provide timely, lasting solutions.

Document all troubleshooting steps and keep clients updated on progress.

Identify and suggest improvements to enhance service delivery.

Contribute to Knowledge Base articles and share lessons learned.

Analyze ticket trends and recommend changes to prevent recurring issues.

Maintain regular communication with clients, addressing issues proactively.

Advocate for client needs, providing strategic solutions aligned with their goals.

Monitor client systems and offer advice to prevent technical issues.

Create and maintain technical documentation for internal and client use.

Collaborate with team members to fill knowledge gaps and improve resources.

Communicate technical issues clearly for both technical and non-technical audiences.

Pursue relevant certifications to stay current in Microsoft technologies.

Share new knowledge with the team through training and mentoring.

Apply new skills to improve daily tasks and seek opportunities for professional growth.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Microsoft technologiesWindows ServerActive Directory/Azure ADDNSTechnical writingVirtual work environmentKnowledge Base articlesTechnical documentation

Required

4+ years of experience in Microsoft technologies.

Proficiency (3+ years) in Windows Server.

Advanced understanding of Active Directory/Azure AD and DNS.

Demonstrated skills in technical writing.

Consistent ability to excel in a virtual work environment.

Ongoing pursuit of advanced certifications in Microsoft technologies.

A degree in Computer Science, Management Information Systems, Business, or related field or equivalent work experience.

Company

Cloud Software Group

Cloud Software Group to help them adapt, transform, and meet the challenges facing every modern enterprise across private, public, managed.

Founded in 2022

San Francisco, California, USA

10001+ employees

https://www.cloud.com/

H1B Sponsorship

Cloud Software Group has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (114)

2022 (14)

2020 (2)